Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Technical Services Support Engineer

Expired Job

Parker-Hannifin, Corporation Miami , FL 33196

Posted 3 months ago

Responsibilities

Position Summary:

Coordinates the technical relationship with internal and external customers. These activities may include specifying products, arranging repairs and troubleshooting existing product installations.

Scope/Supervision and Interaction:

__ Has Direct Reports X_ Does Not Have Direct Reports

Interacts with manufacturing, engineering, accounting and customer service personnel as well as with members of the Technical Support and Technical Services Departments. Troubleshoots customer problems with Sales and Distribution.

Essential Functions:

Responsibilities may include, but are not limited to the following:

Specifies proper product for customer applications in response to direct customer contact or indirect customer contact through a Territory Manager or Customer Service Representative.

Coordinates product return for service or credit.

Assists customer with troubleshooting of non-performing installed product.

Liaises with Service Department to authorize warranty repairs, solicit customer purchase orders for non-warranty repairs and inform customers of installation issues which need to be rectified for proper operation of the product.

Liaises with Manufacturing and Engineering Departments on matters regarding product performance, product design and product quality. Provides input in new product design and development.

Supports Accounting Department in confirming disposition of credit for returned product.

Supports Customer Service Department in technical matters beyond the typical scope of the Customer Service Representative function.

Assists in the training of new Territory Managers, new Customer Service Representatives and new Applications Engineers.

Maintains high level technical knowledge of new, existing and evolving products.

Other duties as required to assist in attaining premier customer service.

Qualifications:

Bachelor of Science Degree, preferably in science or engineering discipline.

Minimum one (1) year of experience in technical service/customer support capacity.

Good organizational, analytical and interpersonal skills (written and oral).

Technical aptitude for mechanical and chemical applications.

Willing to accept limited travel for customer visits, training and for personal development training opportunities.

Ability to read a technical drawing.

Parker is an Equal Opportunity Employer (M/F/D/V).

Additional Comments:

The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions.

The job description is not intended to be an all inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees.

Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.

("Minority/Female/Disability/Veteran/VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

and

http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Support Tech Technical Support FullTime Night Shift

Miami Children's

Posted Yesterday

VIEW JOBS 11/20/2018 12:00:00 AM 2019-02-18T00:00 Job Summary: * This Position is Full-time Night Shift Process requests and deliver medical equipment to the patient areas at MCHS and Urgent Care Centers. Retrieve and sanitize equipment used by patients. Store and maintain inventory of the medical equipment assigned to the department. Maintains accurate records of all incoming and outgoing equipment via a computerized tracking system. Minimum Job Requirements: Prior customer service experience. Job Specific Duties: * Answers telephone promptly, courteously, and in a helpful manner and relays message in a timely manner. * Collects printed equipment orders and promptly process them for delivery. * Cleans and sanitizes medical equipment as per MCHS policies and manufacturer recommendations. * Collects, prioritizes, records, organizes, and processes data information following established department policies and procedures on safety and sterilization. * Responsible for completing the department forms with correct equipment and patient information for traceability. * Monitors medical equipment inventory levels; assures levels are adequate for the facility and medical equipment are properly stored and rotated. * Performs rounds to retrieve and deliver medical equipment that meets established department policies and procedures on safety and sterilization. * Contact medical equipment rental companies as necessary for equipment. Contact vendor by phone or website. * Identify malfunctioning medical equipment, perform minor maintenance if applicable, or notify Clinical Engineering for repair. * Retrieves calls from staff in regard to concerns or issues with the medical equipment. Examine the equipment to perform minor maintenance or call Clinical Engineering. * Assists in the implementation of new medical technologies including receiving, installation, and/or deployment. * Provide basic support to nursing staff in reference to identification and basic use of the medical equipment assigned to the department. * Responsible for basic operation and troubleshooting of the Getwell TV system, Hill-Rom nurse call system, and Isensix Temperature Monitoring System. * Support Clinical Engineering team and Leaders with special projects. Knowledge/Skills/Abilities: * High school education or equivalent preferred. * Ability to communicate effectively in English both verbally and in writing. * Ability to relate cooperatively and constructively with customers and co-workers. * Basic knowledge in use of computers (Microsoft Windows) and ability to learn software application(s). * Able to use computer programs used to track medical equipment and corresponding charges. * Basic technical and operational understanding of the medical equipment managed by the department. * Basic understanding of the Getwell TV system, Hill-Rom Nurse Call, and Isensix Temperature Monitoring System. * Knowledge of Spanish preferred. * Able to communicate clearly and courteously with all MCHS staff and customers. * Able to function independently with little supervision. * Able to maintain confidentiality of all computer-based patient information. (EOE DFW) 9/27/17 Miami Children's Miami FL

Technical Services Support Engineer

Expired Job

Parker-Hannifin, Corporation