Technical Services Specialist III (Help Desk)

Position Information

Position Title Technical Services Specialist III (Help Desk) Job Type Full Time - 12 months Department Information Technology Services Job Location Crete, NE (68333) Position Summary

Are you a proactive individual with a passion for technology and a dedication to enhancing the student experience? Doane University, a liberal arts university with campuses located in Crete, Lincoln, and Omaha Location, invites applications for the Technical Services Specialist III (Help Desk) position on our Crete Campus. As a Technical Services Specialist III, you'll be at the forefront of our Service Center, contributing to its support, planning, and operational efficiency. This role demands creative problem-solving skills and a commitment to excellence in customer service.

Your responsibilities will encompass a diverse range of customer service duties, including providing leadership and guidance to our student customer service representatives. Additionally, you'll play a crucial role in setting up technology equipment and coordinating resources for university events and activities. Serving as the primary point of contact for students, faculty, staff, and customers, you'll address issues, requests, and inquiries through various channels, ensuring exceptional service delivery. Some evening and weekend hours will be required.

Doane University actively works to create and sustain a welcoming learning community for all members to fulfill their potential, feel valued, and make meaningful contributions to the University. Doane University is an equal-opportunity employer and seeks candidates who reflect the diversity of our society. Following USCIS regulations, successful applicants must be legally able to accept work in the United States. Doane is unable to sponsor applicants for work visas.

FLSA Salaried (Exempt) Minimum Required Education/Training Associates degree Minimum Required Experience (Years) Minimum Experience Description

• Customer service, information technology or related field

• Equivalent work or military experience may substitute for the associates degree

Required Knowledge/Skills/Abilities

• Customer service management

• Relationship management

• Program management,

• Problem management

• Incident management

Required Licenses/Certifications Preferred Experience Description Preferred Education/Training Preferred Knowledge/Skills/Abilities

• Asset management

• Change management

• ITIL related skills to service desk management

Preferred Licenses/Certifications

Physical/Environmental/Working Conditions

Working Conditions

• Regular and punctual attendance is an essential function of this position.

• Non-traditional hours of emergency support and the carry and use of a cell phone is required

• This position reports to the Crete campus but travels to Doane campuses (Lincoln and Omaha) as necessary for service, projects, maintenance, and emergencies.

Travel Required Physical Requirements Medium work Outdoor Exposure Primarily exposed to indoor elements Background Check Required Yes

Posting Detail Information

Posting Number STF078 Desired Start Date Position End Date (if temporary) Open Date 04/26/2024 Review Start Date 05/10/2024 Close Date Open Until Filled Yes Special Instructions to Applicant

• The pay for this role is $48,000
• You will be required to attach a resume and cover letter.

Quick Link for Direct Access to Posting https://doane.peopleadmin.com/postings/1723

Supplemental Questions