Technical Services Specialist

Diasorin Cypress , CA 90630

Posted 2 months ago

Job Title

Technical Services Specialist

Job Facts

Legal Entity

DiaSorin Molecular LLC

Cypress, CA

United States

Organizational Area

USA and Canada

Country / State

United States

Place of work

Cypress

Home/Office based

Office based

Professional Family:

  • Marketing

Reporting To

Manager

Kind of contract

Full Time / Part Time

Full Time

Permanent / Temporary

Permanent

Job ID

USA 2020-067

Job Scope

Your Mission

For over 40 years, DiaSorin has been on a mission on five continents to develop, produce and commercialize diagnostic tests for a wide range of clinical areas. Our tests are designed for hospitals and private testing laboratories, in the markets of immunodiagnostics and molecular diagnostics.

Main Responsibilities

Your Contributions

Take your customer service skills to the next level as you deliver solutions and maximize product performance. Your scientific expertise, technical aptitude, and ability to navigate and solve complex issues are critical to your success. We are impressed by those that are self-driven and have a willingness to learn in a fast paced environment.

Qualifications Experience Personal Strengths Mobility

You

Education

Bachelor's Degree

Specialization

Science or equivalent work experience

Experience

You have a Bachelor's Degree

IVD and lab experience is required

One year experience in a customer support role (internal or external customers)

Experience working with and understanding Quality System and complaint handling regulations highly desirable.

Technical Competencies

Complex problem solving ability the ability to diagnose problems by separating essential from non-essential variables.

Good interpersonal and communication and phone skills including: ability to put others at ease, elicit information, provide timely communication, develop and maintain good employee and customer relationships.

Skills

Ability to work in a fast paced environment and maintain a professional attitude.

Languages

English

Travel Availability

N/A

Relocation Availability

N/A

Training Required

Yes

Benefits

We Offer You

Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people all over the world.

Others Information as per Local Legal Requirements

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical ERP Training Specialist

Directedlink

Posted 3 months ago

VIEW JOBS 9/28/2020 12:00:00 AM 2020-12-27T00:00 <p><strong>TITLE: TECHNOLOGY TRAINER</strong></p><p><strong>TYPE: PERMANENT</strong><strong></strong></p> <p><strong>COMPANY INFO</strong></p><p>Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.</p><ul><li>Great company culture with emphasis on collaboration and team building</li><li>Growth opportunity</li><li>Minimal outsourcing</li></ul><p>&nbsp;</p><p><strong>ROLE: </strong>The Technology Trainer is responsible for the design, development and delivery of training for moderate to high complexity technology-based solutions including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Business Intelligence (BI), and Enterprise Content Management (ECM).</p><p>&nbsp;</p><p>The Technology Trainer works closely with key stakeholders to define training delivery strategies that consider desired outcomes, student learning needs and optimal delivery mechanisms. The Trainer will establish course objectives, develop training materials (user guides, exercises, training videos), coordinate training logistics and deliver training through a variety of methods that may include classroom, WebEx and e-learning mediums.</p><p>&nbsp;</p><p>The Trainer is responsible for ensuring that training objectives have been met and that students have been adequately prepared to utilize the solution in their day-to-day roles.In addition, the Trainer II will collect and analyze training course survey data, modifying the training approach to improve effectiveness as needed.</p><p>&nbsp;</p><p><strong>REQUIRED &amp; PREFERRED QUALIFICATIONS:</strong></p><ul><li>Bachelor&rsquo;s degree in computer science, information science, Business management or equivalent work experience in a related field required</li><li>7+ years&rsquo; experience successfully designing, developing and delivering training curriculum in a software environment required</li><li>7+ years of successfully developing and delivering training for Enterprise-level software solutions (e.g., ERP, BI, CRM, and ECM) required.</li><li>5+ years experience <strong>using ERP software systems a must!</strong></li><li>Experience training ERP systems required. Experience training Microsoft Dynamics D365 F &amp; OP a plus.</li><li>Experience applying the principles of Change Management as part of an overall training strategy</li><li>Excellent communication skills, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required.</li><li>Proficiency with Microsoft Windows and Microsoft Office products required</li><li>Detail oriented with excellent interpersonal communication skills</li><li>Excellent customer service skills</li></ul><p>&nbsp;</p> Directedlink Cypress CA

Technical Services Specialist

Diasorin