Technical Services Representative

Johnstone Supply, Inc Kenilworth , NJ 07033

Posted 7 months ago

Technical Services Representative

Johnstone Supply- New Jersey is a family owned HVAC/R wholesale-distributor established in 1987. Currently there are six branch locations in Northern and Central New Jersey. We are opening two more branches in 2019 and as we continue to expand, we are looking for an individual who can come in and provide technical and non-technical support and services to customers or other staff members regarding the use, operation and maintenance of HVAC/R equipment or products.

The Technical Services Representative will drive technical service success that improves customer satisfaction, maximizes customer retention and increases profitability. You will be hard pressed to find another job like this and you'll work with an incredible bunch of people to help grow Johnstone Supply, reporting to and working alongside our Technical Services Manager. As a fast-growing business, the challenge is to be able to juggle collaborating with other staff members to understand customer requirements, promote the sale of company products, and to provide technical and sales support to Johnstone customers.

Johnstone Supply is More Than a Supply House. By joining our team, you become part of a company with an established reputation of having a knowledgeable staff, unmatched customer service, efficiency-boosting technology offerings, widespread inventory and valuable training opportunities. You will join an employee family that believes in working as a team to accomplish company goals as well as facilitating the professional growth of individual team members.

The successful Technical Services Representative at Johnstone Supply NJ will look at the below list of responsibilities and projects and feel like it's what they need to find career satisfaction.

  • Diagnose errors or technical problems and determine proper solutions.

  • Produce timely and detailed service reports.

  • Comprehend customer requirements and make appropriate recommendations/briefings.

  • Diagnose problems with Johnstone supplied or ordered equipment. Provide field product support for all branches and all products. Provide technical research and support for staff members in all branches.

  • Deliver technical presentations that explain products or services to customers, prospective customers, and staff members.

  • Maintains knowledge of HVAC/R fundamentals and product lines by knowing the function of Johnstone product lines, and where and how they are used; knowing the vendors carried and their respective lines; knowing specific features and benefits of most commonly purchased products; staying informed of new products; and utilizing opportunities to further educate self, co-workers and customers.

  • Provides counter backup, management support, and training and teaching as required.

A bit about you:

  • We need someone who has a technical diploma in HVAC/R or work experience of at least two years in the HVAC/R field.

  • We all know there's nothing quite like real life experience and it'd be great if you have experience with residential and commercial applications.

  • Must be certified in EPA universal and 410A.

  • We're looking for a smart problem solver who can learn the ins and outs of our business swiftly and see the opportunity to make an impact.

  • Ability to troubleshoot, test, repair and service technical equipment.

  • Must be willing to learn and keep current with the latest developments and technology in the industry.

  • You're focused, disciplined and super organized.

Equal Opportunity Employer, including disabled and veterans.

View Company Information

To see other positions, click here.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Technical Regulatory Advisor

Merck & Co., Inc.

Posted Yesterday

VIEW JOBS 10/15/2019 12:00:00 AM 2020-01-13T00:00 Job Description Our Regulatory Affairs team bring new medical advancements to the world by facilitating communications and procedures that allow swift, organized compliance partnering with external regulatory agencies. We are on the leading-edge of healthcare breakthroughs that help provide new, reliable, and compliant medical products, practices and solutions to the world. Reporting to the Head of Global Regulatory Affairs and Clinical Safety (GRACS ) Biologics and DDDC and Policy CMC, the Senior Technical Regulatory Advisor will provide regulatory leadership, coach and mentor a team of Regulatory CMC Professionals in developing global Regulatory CMC strategy and executing submissions for biologics programs. This includes preparation of applicable sections of clinical and post approval application, Agency Background Packages, Worldwide Marketing Applications, and responses to Agency questions for global markets. The primary focus of the position is serving as a Subject Matter Expert (SME) to internal and external stakeholders by providing direction and mentorship to team leaders and members that are responsible for developing and executing regulatory strategies and enabling personnel to make decisions that ensure the high quality, accuracy, and high likelihood of approval of all regulatory submissions. This includes assessing CMC changes during various phases of development, defining regulatory requirements, developing CMC regulatory strategies demonstrating sound regulatory insight, ensuring a balanced approach to regulatory risk, understanding the impact to the business, utilizing regulatory intelligence and incorporating knowledge of the changing regulatory environment. This individual will be a key, senior member of the Biologics CMC leadership team supporting the department in all relevant areas of expertise. In particular, this individual will work closely with the Leadership team members and enable the continued rapid growth of the CMC teams supporting major programs in the biologics franchise. This individual will be responsible to evaluate the various processes and help streamline approaches that increase efficiency and enhance the effectiveness of the regulatory team across all stages of development and commercialization. This individual may also be responsible for the development and maintenance of an overarching strategy relating to specific projects/programs and the successful execution of them. This will include mechanisms for capturing and communicating regulatory strategy across various phases of development, regulatory risk and submission risk assessment and communication, templates and MOW submission generation and maintenance and other such approaches/tools that enable the team. This individual will coach, mentor biologics CMC team members and may oversee biologics pre and post approval program elements including: * Manage and develop the team leads and members assuring that the teams provide expert regulatory support to each program. * Work closely with stakeholders to develop processes and clarify roles and responsibilities to assure timely strategy and dossier development * Assure the development and maintenance of IND and BLA templates and TOC's suitable for efficient use by the PCV authoring community * Develop programs to educate and increase expertise across the biologics CMC teams * Collaborate with the Reg. Liaison group and leads or programs in providing appropriate strategy and governance for the global regulatory teams * Assure that the biologics teams utilize all elements and resources of the CMC operating model, taking advantage of Site CMC, iCMC, Device CMC and the CMC program office to support timely, well-coordinated submissions and approvals of the pre and post approval programs worldwide. Responsibilities: * Accountable for mentoring and coaching team members to enable proactive and timely communication of regulatory risks, challenges, and opportunities to management to help address them in a systematic and thoughtful manner. * Enable Development, execution, communication & provide oversight of regulatory initiatives & strategies of significant complexity and apply exceptional ingenuity to solve problems and mitigate potential regulatory challenges. * Drive application of regulatory strategies and concepts across multiple disciplines and multiple organizations, including working directly with Senior Leadership in our Manufacturing and Research Divisions in these areas. * Embody our company's Values and Leadership Behaviors in day-to-day activities and serve as an example by practicing them consistently. * Continuously evaluate and develop talent within the team and prepare a succession plan. * Use recognition and rewards to promote team and organizational collaboration. * Set a vision for the team and hold employees accountable for execution of departmental policies and procedures. * Flexibly manage and allocate resources to support execution and delivery of prioritized work to meet business commitments. * Actively sponsor employees who lead and participate in Merck initiatives. * Cultivate and foster strong collaborative relationships with stakeholders and partners across the organization. * Represent the department's needs and positions in senior leadership forums. Skills: * Develop and maintain expert knowledge of current global regulatory CMC requirements for investigational submissions, original registrations and post-approval changes. This includes knowledge of the regulatory guidance for biologics manufactured using mammalian and bacterial cell cultures, cell and gene therapy programs and novel vaccine programs/technology. * Identify and resolve technical and operational problems associated with regulatory strategy and submissions using rapid, disciplined decision making; collaborate with peers to resolve cross-functional obstacles using excellent critical thinking skills. * Look for innovative and scientifically sound approaches to gain approval. * Participate in the development of CMC business processes or organizational initiatives as needed. * Lead the Regulatory CMC discussions and interactions with regulatory agencies to facilitate review and approval of submissions. * Develop and maintain an expert knowledge of Industry Association Whitepapers, Health Authority regulations & guidance documents. Utilize expert knowledge and reputation to influence the content of new Industry Association Whitepapers, Health Authority guidance & regulations. Present and participate at industry meetings. Qualifications: Education: * Bachelor's Degree in pharmacy, chemistry, engineering, biology or a related discipline. Required Experience and Skills: * Minimum of 15 years pharmaceutical industry experience (a minimum of 10 years with an advanced degree). * Minimum of 7 years working in Regulatory CMC or technical field with deep interactions with Regulatory CMC, including the development stages of the product life cycle * Minimum of 3 years managing people. Preferred Experience and Skills: * Strong experience in Regulatory CMC with strong technical leadership skills, as well as demonstrated understanding of related pharmaceutical operations (e.g., manufacturing, process development, analytical, and quality assurance) * Experience managing a team of Regulatory CMC professionals. * Strong experience in biologics/vaccines pre/post approval expertise is highly preferred * Ability to develop creative and imaginative approaches to problem solving and the ability to flexibly respond to changing priorities or unexpected events. * Depth of experience in defining global Regulatory CMC strategy * Superb collaboration skills, rapid, disciplined decision making and critical thinking capabilities, and work well under pressure * Excellent interpersonal, verbal and written communication, presentation, and listening skills with a proven record of working with, and influencing, multi-disciplinary teams and external experts. * Demonstrated experience in building, rewarding and retaining key talent. * Proven experience in critically reviewing detailed scientific information and assessing whether technical arguments are presented clearly and conclusions are adequately supported by data. * The candidate must be proficient in English; additional language skills are a plus. We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we "follow the science" and that great medicines can make a significant impact to our world. And we believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe. Who we are … Merck & Co., Inc., Kenilworth, New Jersey, USA is known as "Merck" in the United States, Canada & Puerto Rico. We are known as "MSD" in Europe, Middle East, Africa, Latin America & Asia Pacific. We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines and animal health products. We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world's biggest investors in Research & Development. What we look for … In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth. INVENT. IMPACT. INSPIRE. NOTICE FOR INTERNAL APPLICANTS In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions. If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor. If you need an accommodation for the application process please email us at For more information about personal rights under Equal Employment Opportunity, visit: EEOC Poster EEOC GINA Supplement OFCCP EEO Supplement OFCCP Pay Transparency Rule We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations. Search Firm Representatives Please Read Carefully Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: Domestic/International VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Shift: Valid Driving License: Hazardous Material(s): Number of Openings: 1 Merck & Co., Inc. Kenilworth NJ

Technical Services Representative

Johnstone Supply, Inc