Technical Services Representative

Johnstone Supply, Inc Kenilworth , NJ 07033

Posted 7 months ago

Technical Services Representative

Johnstone Supply- New Jersey is a family owned HVAC/R wholesale-distributor established in 1987. Currently there are six branch locations in Northern and Central New Jersey. We are opening two more branches in 2019 and as we continue to expand, we are looking for an individual who can come in and provide technical and non-technical support and services to customers or other staff members regarding the use, operation and maintenance of HVAC/R equipment or products.

The Technical Services Representative will drive technical service success that improves customer satisfaction, maximizes customer retention and increases profitability. You will be hard pressed to find another job like this and you'll work with an incredible bunch of people to help grow Johnstone Supply, reporting to and working alongside our Technical Services Manager. As a fast-growing business, the challenge is to be able to juggle collaborating with other staff members to understand customer requirements, promote the sale of company products, and to provide technical and sales support to Johnstone customers.

Johnstone Supply is More Than a Supply House. By joining our team, you become part of a company with an established reputation of having a knowledgeable staff, unmatched customer service, efficiency-boosting technology offerings, widespread inventory and valuable training opportunities. You will join an employee family that believes in working as a team to accomplish company goals as well as facilitating the professional growth of individual team members.

The successful Technical Services Representative at Johnstone Supply NJ will look at the below list of responsibilities and projects and feel like it's what they need to find career satisfaction.

  • Diagnose errors or technical problems and determine proper solutions.

  • Produce timely and detailed service reports.

  • Comprehend customer requirements and make appropriate recommendations/briefings.

  • Diagnose problems with Johnstone supplied or ordered equipment. Provide field product support for all branches and all products. Provide technical research and support for staff members in all branches.

  • Deliver technical presentations that explain products or services to customers, prospective customers, and staff members.

  • Maintains knowledge of HVAC/R fundamentals and product lines by knowing the function of Johnstone product lines, and where and how they are used; knowing the vendors carried and their respective lines; knowing specific features and benefits of most commonly purchased products; staying informed of new products; and utilizing opportunities to further educate self, co-workers and customers.

  • Provides counter backup, management support, and training and teaching as required.

A bit about you:

  • We need someone who has a technical diploma in HVAC/R or work experience of at least two years in the HVAC/R field.

  • We all know there's nothing quite like real life experience and it'd be great if you have experience with residential and commercial applications.

  • Must be certified in EPA universal and 410A.

  • We're looking for a smart problem solver who can learn the ins and outs of our business swiftly and see the opportunity to make an impact.

  • Ability to troubleshoot, test, repair and service technical equipment.

  • Must be willing to learn and keep current with the latest developments and technology in the industry.

  • You're focused, disciplined and super organized.

Equal Opportunity Employer, including disabled and veterans.

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Technical Services Representative

Johnstone Supply, Inc