Technical Services Representative

Technical Services Representative

Description

TECHNICAL SERVICES REPRESENTATIVE

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

We are looking for a talented Project Manager to join our team specializing in Services for Operations in Florence, KY

In this role, you will make an impact in the following ways:

• Provide parts support for current and new products. Builds customer relationships. Assists stakeholders with complex Parts identification requirements.

• Ensures that worldwide parts support for customers, Original Equipment Manufacturers, and the Distribution Channel is available at first shipment for less complex new product launches.

• Provides worldwide service parts support for current product in the field, while interfacing with manufacturing plant facilities, the Distribution Channel, Original Equipment Manufacturers, end customers,

• Parts Distribution Centers, Joint Ventures, Purchasing, and internal customers.

• Supports the investigation of less complex parts related issues and facilitates the identified solutions.

• Builds internal and external customer relationships and provide customer-centric solutions.

• Develops product expertise and ability to fully support all Channels of distribution activities and service parts response requirements.

• Provides service parts support for Quick Serve process readiness.

• Follows policies and procedures to ensure ethical and fair competition.

• Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.

• Identifies and acts on opportunities with customers to upsell supporting products and services, as appropriate.

• Provides guidance to other Parts Personnel in sourcing and locating complex parts requests or finding alternatives

Qualifications

To be successful in this role you will need the following:

Skills

• Ensures accountability

• Holding self and others accountable to meet commitments.

• Communicates effectively

• Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Customer focus

• Building strong customer relationships and delivering customer-centric solutions.

• Builds networks

• Effectively building formal and informal relationship networks inside and outside the organization.

• Self-development

• Actively seeking new ways to grow and be challenged using both formal and informal development channels.

• Optimizes work processes

• Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Customer Support

• Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

• Order Processing

• Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.

• Order Life Cycle

• Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience.

• Supply Chain Knowledge

• Influences, with the ability to concisely explain and/or elaborate on, the multi-disciplined and end-to-end integration of the flow of information, products, and services to achieve the desired result for the end customer within the first-fit or aftermarket business segments while balancing the tensions of inventory, cost, and delivery.

• Intuitive Listening and Adapting Solutions

• Translates needs, expectations, or asks from customers, stakeholders, etc. into actionable solutions through active listening and intuition; chooses or produces solutions (e.g. process change, tool, product, service, etc.) to meet or exceed the customers' or stakeholders' needs or expectations or to provide value.

Education, Licenses, Certifications

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

• This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Minimal to intermediate level of relevant work experience required; Customer Order Management; customer facing; Supply Chain/Logistics.

• Average calls / day: 75 to 90 in a call center environment

• Develop a working knowledge of products. Awareness of product improvements and engineering change notices through daily updates and implementing any required action.

• Become proficient in Primary and Secondary product responsibilities.

• Knowledge of engineering principles from a design and specification standpoint as pertaining to AO products; mechanical

• orientation; effective written and oral communications skills; experience reading and interpreting engineering drawings; ability to work

• independently and as a team member and demonstrated creativity in problem solving techniques.

• Working knowledge of CVS part number nomenclature.

• Maintain CVA database supporting CVS part number adds, item master request, supersessions, and service bill of materials.

• Maintain CVA database supporting CVA aftermarket / all makes part numbers adds, item master request, supersessions, and service bill of materials.

• Update CVA with available technical data concerning product changes, developments, and potential field issues across all product lines in a timely fashion.

Compensation and Benefits

Base salary rate commensurate with experience. Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Job SERVICE

Primary Location United States-Kentucky-Florence-US, KY, Florence, Dixie Hwy Mfg

Job Type Experienced

• Exempt / Office

Recruitment Job Type Exempt

• Experienced

Job Posting Mar 5, 2024, 4:11:07 PM

Unposting Date Apr 18, 2024, 4:59:00 AM

Organization Cummins Meritor

Role Category Onsite

Relocation Package Eligible

Req ID: 2400016D