Technical Services Manager

Job Title: Technical Services Manager Department:

Technology Reports to: Chief Information Officer or Designee Effective Date: 07/13/2013 Salary Grade: Administration Support Grade III $52,565 - $63,080 FLSA Status:

Exempt Job Summary: The Technical Services Manager oversees the Technology Department's support of application software and ensures support objectives are aligned with district policies, practices, goals, and objectives. The Technical Services Manager supervises a team of support personnel to ensure the efficient operation of application software; ensures application data is shared appropriately; and ensures that application software is integrated with the greater enterprise.

This position supports Yuma Union High School District #70 and Yuma Elementary School District #1. Essential Job Functions: Recruit, develop, and supervise a team of support personnel and foster a collaborative, growth-oriented work environment.

Develop and oversee the implementation of support practices. Configure and maintain application software optimal performance and use (e.g., monitor performance, review improvements, coordinate updates, etc.). Troubleshoot and resolve issues with application software. Interface with vendor support personnel to understand application software functionality, resolve issues and request enhancements.

Provide training to end-users on the use of application software. Review the completeness and accuracy of application data and reconcile discrepancies. Report data to district stakeholders (e.g., State and Federal agencies, partners, etc.). Oversee change management control practices and ensure alignment with district policies and practices.

Provide customer service, demonstrating professionalism and courtesy, over the phone, in-person, and via communications platforms (e.g., email, chat, etc.) Use resources (e.g., search engines, knowledge bases, wikis, documentation, forums, etc.,) to independently research problems and find resolutions. Collaborate with cross-functional teams, district personnel, vendors, and service providers, etc., to improve support and resolve problems. Provide project management for assigned projects.

Participate in meetings, training, conferences, projects, etc. Prepare reports and documentation related to personnel performance, system performance, projects, initiatives, etc. QUALIFICATIONS Required (Education & Experience) High School diploma:

Bachelor's degree in computer science or similar program preferred. 5-years of experience providing information technology support; experience providing application support preferred. A combination of experience and education, including industry certifications, may be substituted for education and experience requirements. Additional Eligibility Requirements Valid driver's license.

Position Type & Work Schedule: Full-time, 8 hours a day, Monday - Friday 12 months May need to work during emergencies and occasionally on evenings and/or weekends. Knowledge, Skills, and Abilities:

Extensive knowledge of application software and support methods. Excellent organizational skills and attention to detail, with the ability to create plans and schedule activities to complete assigned work. Proficient with or able to quickly learn systems and support practices.

Proficient with Google Workspace, Microsoft Office or similar software. Ability to adapt to changing work priorities; display technical aptitude; be attentive to detail; and work under time constraints. Ability to perform algebraic math; read and understand technical information; create documents; present information to others; and solve practical problems.

Excellent verbal and written communication skills. Excellent interpersonal skills with a proven ability to collaborate with a team and establish effective working relationships. Excellent analytical and problem-solving skills.

Work Conditions: Indoor work Work with computer systems and electronics. Note: Some travel between the districts' facilities. Benefit eligible " />