Technical Services Manager (Dmdc)

Steerbridge Strategies Vienna , Virginia 68458

Posted 2 months ago

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This position is contingent upon award.

Position: Technical Services Manager
Job Type:
Full-Time, Hybrid
Mode of Work: Elizabethtown, KY

POSITION OVERVIEW

SteerBridge seeks a Technical Services Manager to provide management, direction, and administrative support to contact center engineering and services.Veterans and Military Spouses encouraged to apply.

REQUIRED

Active Secret Clearance
Ability to work on occasion in Elizabethtown, KY

EDUCATION

Minimum high school diploma, Bachelor’s degree preferred.

QUALIFICATIONS

A minimum of 5 years Program Management experience with a minimum of 3 years of experience in IT program management.
IAT II (IAT Level 2 Certification).
Minimum 1-year successful experience managing a similar Government program or task order.
Minimum 1-year successful experience managing an IT help desk.
Ability to travel on occasion to either Elizabethtown, KY.

SKILLS

Candidates must bring demonstrated skills/experience in:

Technical Support: Serve as a point of contact for technical support and issue resolution related to DSN services, providing assistance to end-users and troubleshooting complex network problems.
Incident Response: Establish and oversee procedures for incident response and disaster recovery related to DSN outages or security breaches, coordinating with relevant stakeholders to minimize impact and restore services promptly.
Compliance and Governance: Ensure compliance with military regulations, policies, and directives governing telecommunications and information security, maintaining audit readiness and addressing any non-compliance issues.
Continuous Improvement: Identify opportunities for process optimization, automation, or technology upgrades to enhance the efficiency, reliability, and security of DSN operations.
Cross-functional Collaboration: Collaborate with other technical teams and departments at Elizabethtown, such as IT, cybersecurity, and telecommunications, to integrate DSN services with broader infrastructure and support collective mission objectives.

COMPENSATION

A salary commensurate with background and experience will be offered.

BENEFITS

Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) with matching
Paid Time Off
Paid Federal Holidays

SteerBridge Strategies is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. SteerBridge Strategies will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.

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