Technical Services Engineer 3 (2024-053)

JOB SUMMARY

The Cabin Electronics division of Astronics AES is looking for an experienced Technical Services Engineer who will be a technical interface for our global customer base. You'll have the opportunity to work directly with global airline customers through design of new cabin power installations, delivery and installation support, and fleet service through the life of our products. The ideal candidate is someone who enjoys getting their hands onto technical problems and solving them, and getting to interact directly with customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

Perform technical tasks requiring product knowledge at both unit component and aircraft installed system level. The technical services engineer possesses a working knowledge of equipment operation, troubleshooting and maintenance procedures and is able to apply them in a suitable and accurate manner. Provide customer interface for technical inquiries, problem solving and training regarding product performance and maintenance issues. Prepare and maintain service documentation per industry requirements. Support marketing activities e.g. installation engineering estimates, proposal preparation and customer site visits. Perform airframe manufacturer liaison activities. Ability to travel domestically and internationally on average 25-50% of the time.

Key Responsibilities:

• Perform airframe manufacture liaison activities to assist installation engineering and new product design. Assist customer in understanding and interpreting Astronics technical documentation.

• Develop reports on field data/information of product performance.

• Provide technical customer support for "installed equipment base" via telecommunications and/or on-site visits.

• Plan, prepare and perform both shop level and line maintenance training.

• Prepare support documentation, e.g., service letters, service bulletins, CMM (Component Maintenance Manual) revisions and training manual revisions per Air Transport Association Specification for incorporation by technical publication group.

• Support marketing proposal activities to include but not limited to the preparation of installation non-recurring engineering, recurring and equipment requirements.

• Collect, analyze and record equipment trend failures from both customer reports and customer repair station data.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Requires 2-year degree in an EE/systems/software field OR A&P Category A Mechanic, and five years related experience

Language Skills:

• Ability to read, comprehend and write simple instructions, correspondence and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization

Mathematical Skills:

• Ability to add, subtract and divide in all units of measurement, using whole numbers, common fractions and decimals.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

• To perform this job successfully, an individual should have knowledge of Internet software and Word Processing software.

TRAVEL REQUIREMENTS

• The employee will travel on average 25% per month domestically and internationally.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to risk of electrical shock. The employee occasionally works near moving mechanical parts.

• The noise level in the work environment is usually moderate.

ELIGIBILITY REQUIREMENTS

• As a US Department of Defense Contractor, Astronics is bound by International Traffic in Arms Regulations (ITAR). Must be a US Person under ITAR to be eligible.

• An offer of employment is contingent on successfully passing pre-employment background check and drug test which includes screening for the use of cannabis.

Base salary range for this position is $79,293.00 - $118,940 annually.

Several job-related and non-discriminatory factors including but not limited to experience in comparable roles, skill sets, training, education, licensure or certifications, other qualifications, market conditions and business needs influence actual salary offered.

Astronics AES offers a competitive benefits package including:

Stay Healthy

• Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity

Save for the Future

• 401K & Employee Stock Purchase Plan

Find Balance

• Employee Assistance Program, work/life balance culture

Time for You

• Generous Paid Time Off, starting at 120 hours annually, plus 12 Paid Holidays per year