Technical Services Assistant

The Technical Services Assistant provides assistance to the Reference/Technical Services Librarian in acquiring, processing, maintaining, and cataloging library materials including electronic resources, books, serials, electronic media, and archival materials. The Technical Services Assistant also assists with various operations of the library including collaborating with vendors to troubleshoot library databases and software, assisting with library database management, and gathering statistics.1.    Collaborates with outside vendors and MCCC Information Systems department to help troubleshoot, maintain, and update library databases, software, connections to library proxy server, and library integration with the campus LDAP server for library patron load. 

2.   Ensures the availability of library resources by contacting vendors regarding subscription renewals and troubleshooting, as well as assisting the Technical Services Librarian with updating and maintaining connected databases in OCLC WMS.

3.   Prepares and maintains books, serials, electronic resources and electronic media for addition into the library collection, including updating the integrated library system software.

4.   Assists library patrons with general questions about library technology (computers, account sign in, printing) and general questions about library services (navigating the library website, accessing databases, searching the library catalog), referring to a librarian or supervisor when necessary. 

5.   Uses technical expertise and library knowledge to assist the Technical Services Librarian with the cataloging of all library materials, serials, and other special collections in all formats using OCLC, RDA, AACR2, LCSH, and LC Classification.  

6.   Assists the Technical Services Librarian with library acquisitions.

7.   Supports the development and utilization of library information resources by contacting vendors for troubleshooting and subscription renewals of library databases. Processes book orders for the library, including verifying requests against the order file and electronic catalog, and contacting vendors for pricing and availability information.

8.   Facilitates efficient workflows by assisting in the creation of documentation of technical services processes.

9.   Produces statistics on the usage of databases, e-resources, and print resources and assists with reporting to ACRL and IPEDS. 

10.    Helps to lead and train the Technical Services Student Assistant.

11.    Interacts with the Librarians, Library staff, Student Assistants, and Information Systems Support concerning technology troubleshooting, acquisitions, and cataloging processes.

12.    Maintains library services by assisting in monitoring the circulation desk as necessary.

13.    Assists the Technical Services Librarian in processing, cataloging, and maintaining archival materials.

14.    Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

15.    Remains competent and current by attending Library training and professional meetings, attending professional development courses, and attending training and/or courses required by the Director of Student Success.

16.    Contributes to the overall success of Library Services by performing all other essential duties and responsibilities as assigned.

An Associate's degree with coursework in library sciences or similar field, information technology, or related field is preferred.

Three or more years of library services experience.

Experience with serials management.Monroe County Community College welcomes and embraces individuals' unique perspectives, diverse identities, and cultures. We are dedicated to building a workplace in which employees are respected, valued, and celebrated. We are steadfast in our commitment to cultivating and preserving a culture of inclusion, connectedness, and belonging.