Technical Services Administrator

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Description

JOB PURPOSE:

This position is responsible for Client Release Management, Computer System Administration, and Disaster Recovery Services.

JOB SUMMARY:

Ensure that Edupoint's implementation methodology is adhered to in all Client Release Management, Computer System Administration, and Disaster Recovery Services on Edupoint Student Information System products. Manage and perform all required technical tasks as assigned.

JOB DUTIES:

• Maintain timely communication with customers

• Perform all technical duties related to implementation, such as system installation/setup, system and software updates, hardware configuration, LDAP integration

• Become a Subject Matter Expert in all technical areas required for successful completion of assigned duties

• Identify and proactively address any potential risks to the project, as it relates to all technical considerations

• Facilitate and ensure adherence to project plans based on Edupoint's implementation methodology for all implementations

• Perform after hour's software upgrades as directed

• Report project status on a regular basis

• Other duties as assigned

JOB REQUIREMENTS-KNOWLEDGE/SKILLS/ABILITIES:

• Knowledge:

• K-12 education knowledge preferred, knowledge of student information systems a plus

• Skills:

• Database Management Systems (Microsoft SQL Server or Oracle) including the creation of SQL scripts for the purpose of manipulating and inserting data

• Microsoft Windows Server Management

• Active Directory Configuration

• Server/Network Hardware Installation and Configuration including Load Balancers and SAN's

• Installation and Configuration of Microsoft SQL Server

• Abilities:

• Excellent verbal/written communication required

• Ability to effectively manage multiple projects/tasks

• Attention to detail required

• Ability to travel, 5-10% of working hours spent traveling

• This position can be performed remotely

EDUCATION AND/OR EXPERIENCE:

B. A. or two years related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS:

Microsoft Certifications (Windows, IIS, MSSQL) preferred

Oracle certifications a plus