Technical Service Technician

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.

Technical Service Technician is responsible for critical support to the sales representatives and customers to ensure optimum product satisfaction.

RESPONSIBILITIES AND DUTIES:

• Communicate with customers, representatives or service technicians via telephone concerning product and service issues. Troubleshoots all service related customer complaints.

• Participate in ongoing development trainings both onsite and external.

• Support creation of all technical service procedures and bulletin documentation.

• Assist in maintaining Operations and Maintenance manuals.

• Perform product/service related training seminars to Representatives and Service Technicians at AERCO and in field.

• Visit customers to provide on-site troubleshooting of product or service problems.

• Develop preventative maintenance procedures.

• Maintain list of spare parts inventory and kits used by sales representatives.

• Act as a liaison between technical service and engineering as new troubleshooting requirements become necessary.

• Maintain knowledge of plant's processes, techniques, tools, materials, machines and equipment for plant tours.

• Participate on cross-functional, new product and problem-solving teams as necessary.

• Perform other related duties as assigned.

EDUCATION:

BA/BS degree (preferred, not required). Previous field experience in the heating and domestic water heating industry required. Knowledge of electrical/electronic systems, communications, controls and hardware. Knowledge of installation, operation and maintenance requirements with steam and gas fired equipment is a plus.

Hourly Rate - $26 to $40

QUALIFICATIONS:

• Must be willing to travel - 25%

• Good communication, interpersonal and problem-solving skills

• Ability to handle heavy call volume

• Self-starter, takes ownership of process

• Proficient knowledge of MS Office

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to sit, stand and talk; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear. The employee will occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

• Office environment with occasional shop floor or boiler room environments

• Noise level is minimal with intervals of spikes.

• Required to wear safety glasses and utilize other safety equipment as required while present on the shop floor.

• As required by the Americans Disabilities Act (ADA)

Watts in it for you:

• Competitive compensation based on your skills, qualifications and experience

• Comprehensive medical and dental coverage, retirement benefits

• Family building benefits, including paid maternity/paternity leave

• 10 paid holidays and Paid Time Off

• Continued professional development opportunities and educational reimbursement

• Additional perks such as fitness reimbursements and employee discount programs

• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.