Technical Service Technician

Job Type Full-time Description Company Overview: Infinium Medical, Inc. is a leading player in the dynamic medical device industry, providing innovative and reliable medical devices to healthcare professionals worldwide. We are currently seeking a meticulous and organized individual to join our team as a Technical Service Technician. This role is essential to provide our customers with industry-leading customer service. Responsibilities:

• Provide technical support to customers via phone, email, or in-person

• Troubleshoot and diagnose technical issues with medical devices

• Perform repairs and maintenance on medical devices

• Document repairs made and parts used in our ERP system

• Collaborate with QA Engineers as required on details of complaint investigation

• Participate in training programs to stay up-to-date with new products and technologies Employee Benefits: • 90% Employee Health Insurance Coverage • Life Work Balance Initiative • Shortened Friday Workdays • Employee Wellness Corner • Paid Time Off • Paid Holiday Time Off • Health Savings Account (HSA) • 401k • 401k Retirement Plan Match • Dental • Vision • Short Term Disability Coverage • Basic Life Insurance • Voluntary Life Insurance • 529 Education Plan • Industry Training Offered • Employee Recognition Program • Performance Bonus Opportunities Requirements

• High school diploma or equivalent

• Technical degree or certification preferred

• 2 years of experience in technical support or repair

• Strong problem-solving skills

• Excellent communication and interpersonal skills

• Ability to work independently and in a team environment

• Proficient in Microsoft Office and other technical software

• Ability to travel out of state Salary Description $50,000 $85,000