Technical Service Specialist (Imaging)

JOB SUMMARY:

Remotely support and perform complex technical problem-solving duties related to Midmark products.

ESSENTIAL/PRIMARY DUTIES:

• Troubleshoot electro-mechanical issues.

• Troubleshoot pneumatics / hydraulics issues.

• Troubleshoot software/hardware issues with internal and external customers via various methods such as phone, email, chat, and remote control/assist software.

• Troubleshoot network communications issues.

• Troubleshoot windows operating system issues.

• Organize daily tasks and work with minimal supervision.

• Maintain a good rapport with internal and external customers.

• Record customer communications within the company's call logging system via Midmark processes.

• Participate in the continuous improvement program.

SECONDARY DUTIES:

• May travel to customer sites to repair equipment and conduct training occasionally as needed.

EDUCATION and/or EXPERIENCE:

Associate degree or equivalent from a two-year college or technical school. At least 1 year of previous experience is preferred or equivalent combination of education and experience. Bilingual (Spanish) a plus.

COMPETENCY and/or SKILL:

• Ability and willingness to travel to customer sites to repair equipment and conduct training occasionally as needed

• In depth knowledge of testing and updating various Midmark products

• Ability to interact with the Engineering team to solve complex issues

• Ability to use test and repair equipment

• Familiar with Microsoft SQL express functions, installations, and troubleshooting

• In depth knowledge of computers and operating systems

• Ability to work with different personality types while remaining tactful and diplomatic

• Must be a self-starter with the ability to work with minimum supervision

• Ability to multitask and resolve issues analytically

• Ability to plan, organize, coordinate and sort priorities in order to achieve timely quality results

• Must possess excellent verbal and written communication skills

• Understanding and ability to engage in MPS skills and concepts to develop a continuous improvement culture

SUPERVISORY RESPONSIBILITIES:

• No supervisory responsibilities