Technical Service Representative

Sika Corporation Philadelphia , PA 19107

Posted 3 weeks ago

Exciting Challenges

Sika Sarnafil manufactures high quality, single ply roofing and waterproofing membranes. With over 50 years' experience, Sika Sarnafil's roofing and waterproofing systems are recognized for their ability to withstand the test of time. Our solutions are successful and we service our customers by providing beneficial support in the form of comprehensive design review and technical advice during construction. The Technical Service Representative is responsible for monitoring the installation of Sarnafil Roof Systems to ensure correct application procedures are followed. This is an outdoor position that requires extensive traveling to job sites. This individual performs warranty inspections and conducts training sessions for roofing contractor personnel. The territory for this position is Hagerstown MD to Harrisburg Pa to Bethlehem PA to South Jersey shore to Dover Delaware, to Baltimore MD North of DC to Hagerstown MD.

Harrisburg, Philadelphia, Allentown, South Jersey, Baltimore, North Delaware -Markets.

This position reports to the Regional Technical Manager.

Specific Responsibilities:

  • Training of applicators to properly and efficiently install Sarnafil roofing and waterproofing systems in an effort to ensure quality and contractor profitability. Provide training to others as needed.

  • Overseeing the application process by attending job starts and performing in-progress project visits to monitor and enforce proper installation. Assure that application is in accordance with good roofing practices and Sarnafil specifications through documentation with field reports. Help to resolve installation problems and issues as they arise.

  • Conducting final inspections for technical acceptance for warranty issuance.

  • Act as the liaison between the applicator, General contractor, consultant, architect, building owner, and Sarnafil during the installation process.

  • Advising Technical Manager concerning progress, issues, problems project needs.

  • Assist Sales and others with pre-job meetings, roof surveys, and warranty claim issues.

  • Following up on leak and warranty claim calls, and complete necessary Sarnafil repairs as needed.

  • Inspection of existing Sarnafil roofs for warranty transfers, warranty extensions, and annual inspections.

We Need Your Skills

  • High School Diploma, preferably Associate degree

  • 2-5 years of work experience in the roofing industry

  • Technical knowledge of single-ply roof membrane installation, ideally Sarnafil

  • Good written and verbal communication skills

  • Ability to travel extensively within the region, some overnight travel (via car, train and plane)

  • Computer literacy

  • Ability to travel

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Technical Service Representative

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