Position: Technical Service Representative
Reports to: Regional Manager
The position of the Technical Service Rep will be responsible for day to day engineering support for fabricators using MacDermid Enthone's chemical products. The successful candidate will help our customer base take full advantage of the benefits that are available through proper application of our chemistries. The position requires a proactive self-starter that can work closely and independently with customers, sales group and management to ensure that customer expectations and company interests are served while helping to service and promote MacDermid Enthone's exclusive line of products.
Have a thorough understanding of the overall PCB business, and specifics in wet processing areas.
Prepare action plans for effective identification of root cause of customer process issues.
Provide timely feedback to senior management regarding performance.
Creates and conducts customer technical presentations.
Play an integral part in developing technical strategy for customers assigned to them.
Work with internal corporate support team to proactively identify and resolve customer issues
Possess the ability to calm difficult situations with customers, initiate a step by step plan, and involve other technical help quickly to find resolution.
Excellent written and oral communication skills.
Strong understanding of chemistry and chemical interaction within PCB manufacturing.
Strong track record of navigating technically through complex organizations.
Extensive experience in all aspects of Customer Relationship Management.
Willingness to travel and work in a global team of professionals.
Accountable for the completion of assigned tasks in a timely manner. Long hours may be required.
Able to file customer trip reports, travel expenses and monthly summary reports in a timely manner.
Six Sigma knowledge would be good but not required, company training available.
U.S. Employment: If you have any difficulty using our on-line system, you may use the alternative method described below to contact someone about your interest in employment at MacDermid Performance Solutions. Please reference this statement and job reference you are applying for when contacting us. Tel: 203-575-5848.
MacDermid Performance Solutions is an E-Verify Company and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. "Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation"
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