Technical Service Rep I

Dawn Food Products Knoxville , TN 37902

Posted 2 months ago

Dawn Foods has an opportunity for a

Technical Service Rep

In the Eastern TN area market

Our recipe for success is built on People.

It's your turn to add something special

Position Summary:

Dawn's Technical Service Rep position provides technical support for Walmart store associates. The Technical Service team provides teaching and training on Dawn and many other bakery products for Walmart and collaborates with Sales and the customer (Walmart) to ensure customer retail operations satisfaction.

Position Responsibilities:

  • Responsible for teaching and training cake decorating and baking primarily for the Walmart business, to include: Celebration core and custom cakes, baking bread, rolls, muffins and finishing donuts.

  • Ability to teach and train at all levels from a new associate/beginner to developed cake decorator or baker teaching and reinforcing the customers programs.

  • Always practice food safety, know how to combine ingredients and be comfortable working with several kitchen tools and equipment.

  • Respond to customer complaints by working with customer to troubleshoot any issues that may arise with products, communicate any product concerns to Sales team.

  • Elevate most complex technical customer issues to higher level management and/or Technical Sales Reps.

  • Manage technical relationships with assigned customers. Manage schedule, plan own travel and provide weekly report.

  • Teach and train per the Walmart "one best way" program.

  • Performs other related duties as assigned or requested by customer.

  • Demonstrates the "Dawn Values" of Team Dawn and supports the Circle of Excellence



  • High School diploma or provincial equivalent

  • Minimum 3 years of professional or retail cake decorating experience.

  • Experience in a teaching, training or technical role.

  • Basic computer skills and ability to use word, PowerPoint and excel.

  • Strong communication skills.


  • Bachelor's Degree

  • Retail bakery experience

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Technical Service Rep I

Dawn Food Products