Technical Service Manager (Poultry)

Job Description

The Technical Services Manager (Poultry) position is a field based position within the US Poultry Business Unit. Our Technical Services Manager will deliver a high level of technical expertise, service, and support sales territories in the USA and assure those services align with corporate objectives and are within budget guidelines.

Responsibilities Includes:

• Technical Service includes but is not limited to involvement in the development of new products when needed, product use directions, quality control in application of vaccines, adverse event reporting in accordance with internal, FDA and USDA regulatory policies, dealing with bird health issues in customer's operations outside of vaccine related problems, customer complaints, and education of new products from Our Company.

• Design and execute field trial evaluation of newly licensed and legacy products to produce technical support information in the form of presentations, papers, and technical bulletins.

• Serve as the internal poultry coccidiosis technical expert and support customer adoption of best practices to optimize total intestinal health. This support may include performing ASTs, OPG evaluations, preparing and reading scraping slides, routine necropsy sessions, and in-field flock evaluations.

• Assist R&D and Manufacturing teams with product evaluation, licensing trials and product development for all products when needed. This may also include evaluation of new technology and innovation particularly when dealing with poultry intestinal health.

• Additional duties will include attending and presenting in prominent industry scientific meetings as a source of highly valuable technical expertise. Obtain information regarding customer needs through various channels and provide feedback to prioritize research and development needs.

• Aid in development of technical and marketing brochures for Our Company products when needed.

• Act as a liaison between prominent researchers in university, government and private settings regarding innovative products and developments within the research world.

• Communicate between various departments, as needed, to aid in delivery of product to customers, i.e. International Registration, Quality Control, Quality Assurance, Production, etc.

Education Requirements:

• Master's degree in Animal Science, Poultry Science, Avian Science or related disciplines (This position requires specialization in poultry health)
• Doctor of Veterinary Medicine or PhD is preferred

Minimum Requirements:

• Minimum of three to five years experience in Parasitism/ Poultry Parasitology

• Excellent verbal and written communication skills

• Strong interpersonal skills

• Ability to work in a team environment

• Good leadership skills

• Must be willing to travel at least 60% of the time.

#EBRG

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

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We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

50%

Flexible Work Arrangements:

Remote

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a