Technical Service Manager

Pacific Office Automation is one of the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to twenty eight branches located in nine western states With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation youll find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure Position One of the largest independently owned document imaging dealers in the nation is currently seeking a Technical Manager at our office in Medford Oregon Essential Job Duties Oversee Mechanical Network and Managed IT Technicians Coordinating the field shop and dispatch activities within the branch Maintain all profit that is comparable to industry benchmarks Focus on high levels of customer retention award winning service and managing a budget Qualifications 3 5 years experience in copierprinter repair industry Prior experience managing 10 service employees Minimum 3 years experience in management or supervisor role Demonstrative ability to recruit motivate and train our technical force Evaluate cost of operation and establish work assignment benchmarks Strong start to finish management skills Ability to be fair and hold subordinates responsible for branch revenue and cost budgets Self starter with strong problem solving abilities Ability to set compensation structure standard with the industry Ability to set processes & procedures that improve efficiency and bottom line results while consistently improving our high level of customer service Ability to manage approximately 30 technical staff individuals and hold accountable territory integrity response time daily calls and incompletes at acceptable ranges Benefits Advancement and growth into leadership roles Team player environment MedicalDentalVisionLife insurance plans Matched 401k PTO Vacation Sick Leave FSAHSA programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger LI Onsite INDSP