Technical Service Manager

Company:

INEOS Oxide

Interested in joining a winning team? A team whose employees share in the ownership of the business and are empowered to make a difference?

Organizational context and job purpose

INEOS Organization:

INEOS is a global manufacturer of petrochemicals, specialty chemicals and oil products. INEOS products make a significant contribution to saving life, improving health and enhancing standards of living for people around the world. Its businesses produce the raw materials that are essential in the manufacture of a wide variety of goods: from paints to plastics, textiles to technology, and medicines to mobile phones - chemicals manufactured by INEOS enhance almost every aspect of modern life.

Business Context:

INEOS Electrochemical Solutions (IES) undertakes research, develops, manufactures, and sells world-class electrolysers and electrode coatings that produce chlor-alkali products such as chlorine, caustic soda, hypochlorite, and hydrogen. Additionally, IES provides Technical Support and Electrode Refurbishment services to our customers in over 35 countries across the world.

Purpose of the Job:

To provide technical service and account management to Chlor-alkali plants licensing BiChlor and FM Technologies. To commission Chlor-Alkali plants licensing BiChlor and FM Technologies.

This job is remote in nature, requiring that the job holder is expected to take technical and commercial decisions with a high degree of autonomy in a variety of global locations and cultures.

In addition to the technical expertise required, this role requires commercial awareness to identify and maximize opportunist sales. These can often only be identified and secured by the Technical Service Manager, so building and maintaining excellent customer relationships is a foundation key.

Industry Information:

The chlor-alkali industry is a mature market with over 100 years since the first plant became operational in the USA. The chlor-alkali industry market has continued to grow to support the production of cleaning products, water disinfection, building materials, pharmaceuticals, paper production, and many other end products. The industry has continued to typically grow at 2-4%/year, leading to increased demands at existing plants and the continual stream of expansions at existing facilities and development of new plants.

IES has been growing chlor-alkali market share and is now a leading provider of this technology, support, and electrolyzer components in the Americas.

Responsibilities AND Accountabilities

• Proactive provision of expert technical advice and solutions to chlor-alkali industry customers.

• Develop, manage, and deliver key account plans for customers and provide accurate forecasts of customer requirements.

• Negotiate prices and contracts for supply of equipment and for any associated warranty claims.

• Lead the commissioning activity for new cell-rooms and expansions for BiChlor and FM21 technology.

• Develop and manage customer refurbishment programmes.

• Train customer personnel in management of the supplied technology to achieve safe and optimal performance.

• Maintain and continue to enhance the industry leading reputation for IES technology.

• Actively participate in chlor-alkali industry events and technical symposiums.

• Help to deliver the desired financial contributions to meet expected business goals.

Education/Experience

• Proven chemical plant operations experience; chlor-alkali plant operations experience is advantageous.

• Chemical or Mechanical Engineering degree or equivalent experience.

• Experience in working with multicultural teams and in managing technical and business development relationships.

• Experience of commercial customer interactions e.g. sales and negotiation.

• Confident and capable for public speaking at customer events and conferences.

• Data interrogation and analysis to drive process improvements and technology development.

Technical Skills

• Strong knowledge of process, products, and technologies in the chemical industry.

• Strong technical and marketing skills to detect and develop new market opportunities.

Behavioral Skills

• Excellent interpersonal skills and strong communication skills.

• Able to build successful relationships at all levels within plant site and business.

• High level of independence and self-motivation.

• Effective problem solving and decision-making abilities.

• Strong leadership and entrepreneurship skills.

• Fluent in English and able to develop and publish detailed written documents.

• Flexible and willing to undertake global travel.

ADA Physical requirements, visual acuity requirements and environmental conditions

Sedentary Work: Exerting up to 35 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Possible Conditions to be Subjected to:

The worker is not substantially exposed to adverse environmental conditions (such as typical office or administrative work).

This position is not eligible for sponsorship.

Our culture is one of honesty and integrity with an emphasis on safety, health and environmental performance. On our team, people are acknowledged for embracing new practices that help create real value for customers.