Technical Service Manager (Internal Only)

Gordian Illinois , il

Posted 2 months ago

Want to join a world class Calibration Service provider? Tektronix is the world's leading, single-source provider of calibration, repair and related services for companies with test, measurement and control instrumentation -- well beyond Tektronix products. We continuously seek experienced, talented professionals to help us deliver the highest value to our customers.

Tektronix is a diversified global company with a wide variety of job roles in nearly every major market. This means you can do meaningful work that aligns with your interests, values and career goals. Plus, you'll be part of a vibrant and diverse community of bright, motivated colleagues, mentors and customers around the world people ready to help you learn, grow and advance in your career.

Tektronix is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. Realize your true potential at Tektronix join us in revolutioneering a better tomorrow.

We think big. We love a challenge. We celebrate innovation. We're blazing a trail to create world-changing technologies and solutions. You in?


We have a great opportunity for an experienced Technical Service Manager to join our team in Chicagoland. In this role, you will be responsible for directing the operation of a technical service branch office that provides calibration, maintenance, and repair of complex electronic, mechanical and process control assemblies and instrumentation, under the guidance of the Regional Service Manager. Tektronix will invest in your personal and professional growth by providing you with education and training opportunities to keep you current in your field. The work environment is customer-focused, fast-paced, and high-energy.

Responsibilities Include:

  • Lead a cross-functional team of technical, logistics, customer service, and sales personnel that are based throughout the Chicagoland region.

  • Achieve business objectives (revenue, profitability, core growth, and operational performance) in an entrepreneurial atmosphere with limited direct supervision from the District Manager.

  • Supports the Regional Service Center Manager's directives related to profit and loss and may lead cost reduction initiatives as required.

  • Develop, recruit and retain personnel resources to build an effective team.

  • Implement the quality management system to achieve customer fulfillment, support new business, and achieve market growth.

  • Own the customer relationship; establish and foster customer intimacy through routine interaction with key customer representatives.

  • Partner with sales counterparts on new business opportunities to develop support strategies that will facilitate achievement of annual business objectives.

  • Manage employee relations to ensure a progressive workforce.

  • Support and enhance the "Fortive Business System" culture by driving continuous improvement in all areas of business and personally utilizing Growth, Lean and Leadership tools.

  • Promote the use of Lean tools to analyze and solve high-priority problems, ensuring process-based countermeasures and root cause analysis.

  • U.S. Citizen or U.S. Permanent Resident Status required.

  • 5 years of technical experience in the metrology field with demonstrated expertise in electronic equipment calibration or physical/dimensional calibration required.

  • Experience managing "technical service" preferred.

  • Experience managing through influence in a matrix environment preferred.

  • Bachelor's degree preferred.

  • Solid experience in attracting, recruiting and retaining top performers.

  • Strong communication, employee relations, and team building skills along with accomplishments in leading, motivating, training, and developing.

  • Demonstrated achievement in meeting revenue objectives by developing and managing new business opportunities in a high-technology service industry a plus.

  • Demonstrated success with planning, organizing, and time management.

  • Microsoft Office proficiency (PowerPoint, Word, Excel, & Outlook) and industry specific software.

  • Must have a valid driver's license and a clean driving record.

  • Must be able to travel.

This position's primary/essential functions are subject to US Government ITAR compliance requirements under current government contracts. Therefore, all applicants must be either a US Citizen or a holder of a current valid Green Card and must provide proof of citizenship or legal residency via a birth certificate, a current valid green card, unexpired passport, or a naturalization certificate. We encourage applicants to bring such proof to their interview. However, in no case will applicants be allowed to begin their scope of work in this specific position without providing such proof.

All employment offers are contingent upon successful completion of our pre-employment drug screening, background/criminal check, and if applicable a motor vehicle record search and/or financial record check.

Candidates with less education/experience may be considered for other opportunities.

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Technical Service Manager (Internal Only)