Technical Service Internship- Hvac

Job Description

Bosch Home Comfort has an opportunity for a Technical Service Intern to join the Bosch team and learn how to support our growing market of heating, cooling, and hot water systems. This internship requires a student that is customer focused and currently enrolled or has recently graduated from an HVAC program. The ideal student will have an interest in a manufacturer service role supporting Bosch and Buderus HVAC products for customers and contractors.

General Job activities will include but are not limited to:

• Providing phone and email-based trouble shooting and applications assistance to contractors, dealers, engineers, architects and homeowners on hydronic heating, forced hot air, domestic hot water, air-conditioning, heat pumps.

• Interacting with other departments such as Product Management, Quality, Risk and Assessment, and Warranty and Return.

• Assist as needed with the support of new product introductions.

• Assist with complaint resolution, feedback or technical investigation when required.

• Exposure to computer based electronic records of calls and departmental emails.

• Reviewing technical materials to verify correctness.

• Assist with the creation of departmental technical documents and/or technical videos.

• Assist with trouble shooting and applications support internally to Customer Service Team and outside sales representatives.

• Assist the business with continuous improvement projects.

Qualifications

Required Qualifications:

• Must maintain a 3.0 GPA while enrolled in an HVAC program.

• High School diploma or equivalent.

• A positive attitude and mindset to learn and help achieve personal and team goals.

• Attention to detail, and an overall sense of urgency and ownership.

Preferred Qualifications:

• NATE certification.

• EPA certification.

• System piping, hydronics, venting, wiring experience.

• Retention oil burner experience.

• Demonstrated technical knowledge of the following: Oil and Gas installation and service, boiler, controls, fuel combustion, heat exchange/transfer, fluid transfer, fresh air and exhaust systems. Air - Conditioning circuits, Air conditioning, compressors, controls, ground loops, and domestic hot water systems.

• Strong problem-solving skills and willingness to take initiative, customer orientation, communication skills and ability to work as a team.

• Strong Phone Skills.

• Computer skills. Microsoft Word, Excel, Access or Outlook a plus.