Technical Service Engineer

Rogers Corporation Rogers , CT 06263

Posted 2 months ago

Who We Are and What We Are All About:

Help build a cleaner, safer and more connected world through a career with Rogers Corporation. At Rogers, our innovative materials technologies enable breakthroughs in clean technology, internet connectivity, mass transit and more -- but it's our people that set us apart. Integrity and respect are at the heart of how we work. We excel at building enduring relationships that foster trust with our colleagues and business partners. We work creatively and cross-functionally a rewarding work environment. For a brighter tomorrow, explore Rogers today across the globe to deliver unique solutions to our customers in the United States, Europe and Asia.

Summary/Objective:

Rogers Corporation is seeking a Technical Service Engineer to provide proactive and reactive technical assistance to the Division's internal (research, production, quality, marketing and sales) and external (fabricators, CMs and OEM's) customer base. Act as the liaison between internal and external customers while helping to understand and resolve material/processing issues, improve yield rates, and improve manufacturing efficiency. Coordinate analysis lab activities with on-site evaluations to support customer issues and create/verify new processing and product information.

Essential Functions:

  • Know and understand ACS copper clad laminate and bondply products and how they are processed as compared to traditional FR4 materials. Help fabricator customers install effective and high yielding processes to manufacture PWBs using ACS materials. Fabricator support may include training regarding the proper and effective use of Roger's materials and/or the completion of on-site or independent processing evaluations.

  • Manage customer expectations while coordinating troubleshooting and problem solving activities including material quality assessments, processing reviews, processing evaluations, and analytical support from internal and external test labs.

  • Serve as a resource to ACS marketing and product development teams. Coordinate processing evaluations to support product development efforts and to extend/facilitate the use of Roger's materials.

  • Help customers select the most appropriate materials for their applications and complete DFM reviews to facilitate the effective use of those materials.

  • Generate new processing and product ideas by observing customer operations, understanding direct and indirect competitive material options, and listening for market trend information.

  • Develop technical documents supporting the proper and effective use of Rogers' materials.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience:

  • Bachelor's Degree in Engineering or Science and/or demonstrated proficiency in mathematics and understanding of laboratory procedures and protocols.

  • 5 years technical experience with a material supplier, chemical supplier, or fabricator (product, process, or development) with significant customer facing activity.

  • Basic knowledge and understanding of all the processes used for manufacturing printed circuit boards.

Preferred Education and Experience:

  • Experience in analysis lab supporting the manufacture of circuit boards and/or materials or processes used to make circuit boards

  • Understanding of processes used in the high volume manufacture of flex and rigid-flex circuit boards

  • Experience applying Six Sigma, Shainin, and/or designed experimentation tools to problem solving activities

  • Front end engineering/CAM experience

Supervisory Responsibility:

No

Required Travel:

Yes - up to 50% of the time.

Rogers Corporation provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.

ITAR/Work Authorization:

Due to ITAR regulations, Rogers Corporation can only hire those individuals who have their U.S. Citizenship or have Permanent Resident status.

How You Can Apply for this Position:

Visit us at: www.rogerscorp.com/careers to apply!

With an outstanding work environment, vast developmental opportunities, and a top- notch benefit package, it is no wonder a large majority of our employees have been with us longer than 10 years. Come join a winning team!

In addition to a competitive salary package, we offer:

  • Comprehensive health plans that include medical, dental, vision, and access to complementary and alternative medicine coverage

  • Wellness program, including fitness membership reimbursements

  • 401(k) with company match

  • Participation in discretionary bonus plan

  • Employee stock ownership plan

  • Generous vacation plan

  • Life Insurance

  • Strong work/family and employee assistance programs

  • Tuition reimbursement program

  • Employee discount program

  • Excellent training and development opportunities

  • Rogers Employees Federal Credit Union

About Rogers Corporation:

Rogers Corporation (NYSE:ROG) is a global leader in engineered materials to power, protect and connect our world. With more than 180 years of materials science and engineering experience, Rogers delivers high performance solutions that enable clean energy, internet connectivity, and safety and protection applications, as well as other technologies where reliability is critical. Rogers delivers Power Electronics Solutions for energy-efficient motor drives, vehicle electrification and alternative energy; Elastomeric Materials Solutions for sealing, vibration management, and impact protection in mobile devices, transportation interiors, industrial equipment and performance apparel; and Advanced Connectivity Solutions for wireless infrastructure, automotive safety and radar systems. Headquartered in Arizona (USA), Rogers operates manufacturing facilities in the United States, China, Germany, Belgium, Hungary, and South Korea, with joint ventures and sales offices worldwide. For more information, visit www.rogerscorp.com.


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