Technical Service Engineer (Phoenix And Surrounding Areas)

Mallinckrodt Pharmaceuticals Phoenix , AZ 85002

Posted 2 months ago

Job Title

Technical Service Engineer (Phoenix and surrounding areas)


JR000010475 Technical Service Engineer (Phoenix and surrounding areas) (Open)


Field Based Location - USA082

Additional Locations

Phoenix, AZ

Job Description


Mallinckrodt is a global leader in advancing the science of critical therapy treatment. We are seeking to expand our team with talented leaders and professionals. Mallinckrodt offers a range of opportunities to work and grow in an organization built around innovation and centered on patients.

The Technical Service an Engineer will be responsible for maintaining, repairing and servicing equipment in an assigned geography and other areas as needed. On-going training and support will be provided to the Technical Services Engineer. Our product is positioned to grow and the service organization will be required to mirror that growth with customer support.

Essential Functions

  • The incumbent will provide direct on-site assistance to customers within assigned geography and other areas as needed.

  • Will have the ability to work in a hospital environment, mainly within large academic hospital outpatient areas.

  • Manage instrument installations in conjunction with the clinical service team, territory manager and the customer.

  • Responsible for managing service operations to meet or exceed key performance indicators (KPIs) established by management; this includes oversight of third party provider, who performs most of service activities including scheduled preventative maintenance, upgrades on hardware and software, and basic unscheduled repairs.

  • Troubleshoot technical problems with the product's instruments including working collaboratively to assist other engineers when help is needed.

  • Timely and accurate completion of documentation, as required by SOP.

  • Ensure compliance with regulatory and health care compliance guidelines, and company policies.

  • This position will require frequent travel within assigned territory (and sometimes outside assigned area).

  • Responsible for troubleshooting problems related to field complaint activity, determining the level of complexity, identifying and understanding situations, opportunities, initiatives, and takes appropriate action to ensure resolution in a timely manner.

  • Provide real-time telephone technical support to hospital or clinical based biomedical engineers and third party service engineers.

  • Co-travel with third party engineers to enhance skills and evaluate performance.

  • Communicate with customers via phone, email to arrange service/repair calls.

  • Confirm resolution of technical support complaints/issues and provide follow-up as appropriate to the reporter.

  • Keep abreast of new company products and services, providing technical expertise and end user input as required.

  • Work with management on customer service initiatives.

  • Provide technical feedback to customers upon request

  • Significant travel, some overnight (up to 80%), could be last minute.

  • Phoenix and surrounding areas

Minimum Requirements

Education / Experience /



Bachelor's degree preferred in medical technology, biomedical engineering or related field. Military electronics training/certification preferred. Technical certificates considered.


Minimum of 2 or more years' experience in maintenance of equipment, preferably in the field of Medical Devices


Preferred Skills/Qualifications:

Familiarity with Quality Systems and ISO regulations (cGMP, ISO) Basic computer skills with proficiency in Microsoft office applications

Writing skill necessary to effectively communicate technical /clinical information to others

Verbal skills to clearly and concisely communicate information to customers

Experience with SAP, Master Control or like database.

Computer literacy is required

Strong customer focus and teamwork aptitude with well-developed interpersonal, communication and listening skills

Analytical and technical mind-set with demonstrated troubleshooting skills Ability to handle multiple activities, with flexibility to adapt to urgent situations

Must be capable of individual initiative to prioritize and coordinate service activities and travels with direct colleagues

Organize and express ideas clearly both verbal and written Enthusiastic, dedicated and committed approach to work

Experience in a regulated, and/or global environment is highly desired.

Sound organizational and prioritization skills

Ability to work with and establish solid relationships with diverse groups of individuals both inside and outside of the organization.

Ability to work effectively with multi-functional teams

Organizational Relationship/Scope:

Will interface regularly with several functional areas within the company, including but not limited to, Customer Care, Service and Support, R&D Engineering, Sustaining Engineering, Sales, Marketing, and Medical Affairs teams (CS, MSL)

Working Conditions:

Home office working conditions. Significant travel may be necessary for servicing customer needs


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Financial Advisor Phoenix And Surrounding Areas

Thrivent Financial For Lutherans

Posted 3 months ago

VIEW JOBS 2/5/2020 12:00:00 AM 2020-05-05T00:00 Summary Our Growth is Your Opportunity - Work with Purpose Envision a career that empowers you to use all of your unique talents to help others lead more confident, content and generous lives. Now - stop imagining. It's right here. Job Description Thrivent Financial is a different kind of financial services provider. As a not-for-profit member-owned organization, we guide more than two million Christians to be wise with money. We're growing like never before, to serve new members in new markets, creating opportunities for people who share our passion to make a real difference in others' lives, and their own. Whether you're already a seasoned financial professional, or have experience coaching and leading others, your talents deserve much more than just a "job". Thrivent Financial offers a new point of view on what it means to make an impact and work with purpose. As a Thrivent Financial advisor, you will: * be in business for yourself but not by yourself * have access to support, training and resources unmatched in our industry * have the opportunity to make an attractive income * build genuine, long-term relationships based on shared values and shared goals * empower members to make wise financial decisions around education, investments, insurance and retirement Choose a Career that Gives Back You'll receive all the typical benefits of a Fortune 500 organization and more. Here, you'll enjoy: * unlimited earning potential through commission and incentive pay structures * solid benefits including medical, dental, vision, disability and accidental death and dismemberment insurance * unique perks like Pension, 401(k) and retiree medical plans * ongoing access to training and opportunity for professional growth * tools to engage Christians in their communities to make a real impact Job Requirements * FINRA SIE required or obtained within 90 days of hire/transfer (licensed role only). * Satisfactory background check, fingerprinting and securities registration and/or insurance licensing verification, if applicable. * Bachelor degree or equivalent work experience preferred, but not required Who Thrives Here? Thrivent Financial is unique among financial service providers. Our culture and our people are special. Our advisors are part of the communities where members live, work and worship. We look for talented, passionate people who are: * Self-motivated, independent, and resourceful * Honest, dependable and credible * Driven to succeed and are motivated to help others * Able to use good judgment to provide solid financial guidance * Passionate about living a life of generosity by serving others, not just selling products Ready for a career with more potential - and more purpose? Be Part of Our Story Today! Thrivent is committed to providing an Equal Employment Opportunity (EEO) without regard to race, religion, color, gender, gender identity, national origin, age, disability, marital status, citizenship status, military or veteran status, sexual orientation, sex, genetic information, or any other status or condition protected by applicable state or federal laws. This policy applies to all employees and job applicants. Thrivent Financial For Lutherans Phoenix AZ

Technical Service Engineer (Phoenix And Surrounding Areas)

Mallinckrodt Pharmaceuticals