Technical Service Consultant, Tile And Stone Installation Systems - Pittsburgh, PA

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Job Description:

ARDEX Americas, (www.ArdexAmericas.com), is the Global leader in the manufacturing and development of high-performance specialty building materials.

As TECHNICAL SERVICE CONSULTANT, TILE AND STONE INSTALLATION SYSTEMS, you will utilize your experience of flooring installation systems (such as concrete repair and resurfacing / substrate preparation / patching and repair, tile and stone installation systems, finished surfaces), to provide consultative and expert product advice, through hands-on product training and demonstrations, classroom training, field support, and customer support via phone and digital communications.

This position is full-time based out of our Corporate Campus located 20 minutes North of Pittsburgh International Airport, with some field travel including occasional overnights.

Key responsibilities

• Conduct professional and confident presentations and seminar trainings of all ARDEX product lines (classroom and hands-on)

• Oversee customer job starts of all ARDEX products

• Provide field site support of ARDEX projects

• Work with Technical Communications team to facilitate necessary information from field Sales Professionals

• Evaluate Job Site Reports to provide knowledge and insight of project claims and recommendations.

• Prepare for seminar training (classroom and demo area), and host customer dinners

• Train newly hired Sales Professionals on ARDEX products

• Test new products and competitive materials

• Proofread brochures, specifications, labels, etc. as needed. Assist with Marketing promotional efforts

• Assist in the development of technical field study materials

• Answer customer calls during scheduled phone times

Experience and Skills:

• Minimum five (5) years of flooring installation experience (substrate preparation / patching and repair, tile and stone installation systems, finished surfaces)

• Confident and effective presenter - able to conduct engaging presentations in front of large groups (hands on product demonstrations and classroom)

• Mechanical and hands-on skills. Must be able to operate power and non-power tools.

• Self-starter and ability to work and adapt within a fast-paced environment

• Highly customer focused. Professional demeaner with good diplomacy and conflict management skills

• Excellent telephone, listening and problem-solving skills

• Confident, clear, and professional communicator both verbally and in writing. Excellent follow up skills

Must be proficient in MS Word, Outlook, Internet. PowerPoint, social media, and MS Teams experience a plus

• Valid and current driver's license

• Must be able to travel approximately up to 35% including some overnight. Very occasional international travel may be required from time to time (ARDEX Canada)

• Forklift certification preferred.

• Must be able to lift up to 100lbs occasionally

Education

• Bachelor's Degree preferred, or high school diploma with relevant work experience.

Benefits

• Competitive salary and bonus potential

• Immediate Paid Time off (PTO) eligibility, and 11 Paid Holidays

• Tuition reimbursement

• 401K match

• Vision, Medical and Dental insurance (immediately eligible 1st of month following date of hire)

• Free on-site parking

• Employee assistance programs

• Discounted gym memberships

• Wellness programs

• Pet insurance

• Tickets at Work

• Volunteer initiatives and more!!