Technical Sales Support Specialist - Charlotte, NC (62017)

Dentsply Raleigh , NC 27611

Posted 2 days ago

Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. As The Dental Solutions Company TM, Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better, safer and faster dentistry. Dentsply Sirona's global headquarters is located in York, Pennsylvania, and the international headquarters is based in Salzburg, Austria. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

SUMMARY

The Technical Support Specialist provides technical and application support, primarily on the phone, to system users and technicians. Limited travel may be required for assistance with installations, escalations and other support reasons (see Additional Requirements below).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Acquires and maintains technical knowledge, skills and references, in all areas of the assigned products, to expertly install, operate, troubleshoot and repair the equipment.

  • Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting and repairing assigned products. Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.

  • Recommends or performs remedial actions to correct problems.

  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Records all pertinent information received on product problems and complaints

  • Is a resource for other departments to request technical information and assistance regarding the assigned products.

  • Provides instruction and training to customers and dealer personnel when necessary

  • Travels to perform service calls on problem equipment that local dental service technicians could not repair.

  • Works on special projects as assigned.

  • Performs other duties and assignments as requested to support the technical service function

Education and/or Experience

  • Associate's degree or equivalent from two-year college and a minimum two years related experience or equivalent combination of education and experience.

  • Must be experienced in troubleshooting computer hardware, Windows Operating Systems and Applications and/or experience installing and troubleshooting computer networks. Experience in troubleshooting and servicing electromechanical equipment a plus.

  • Direct customer interaction on the phone or in person a plus.

Additonal Requirements

Candidates must be able to travel 10% to 50%, dependent on role. Multiple roles are available.

Candidates must have or be able to obtain a valid passport for limited international travel

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include "Accommodation Request" in the subject.


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Technical Sales Support Specialist - Charlotte, NC (62017)

Dentsply