Technical Sales Engineer

Smartek21 Boston , MA 02114

Posted 2 months ago

Our Story:

Since 2006, our customers have trusted us to deliver on their aggressive digital transformation projects and rescue them from technology challenges that stall their business.

SmarTek21 provides outcome-based deliverables by combining project-driven professional services and ongoing managed services that help identify, deploy, optimize and support the right technology and applications to deliver on your specific business goals.

We are not a consulting firm, who typically have a siloed and short-term mentality that requires periodic re-architecting, re-deployment and disruption to day-to-day business. Instead, we offer a collaborative solution that helps ensure business goes smoothly today, tomorrow and for years to come.

Our People:

  • 400+ employees across the globe
  • Flexible engagement model: project-based and ongoing managed services
  • Use a blend of offshore and onshore resources to help reduce costs

Our Packaged COTS/Services Expertise:

  • Over a decade of experience helping customers identify, deploy, optimize, and support the right technology and applications
  • Includes category leading enterprise applications such as SAP, Oracle and SharePoint
  • Over 1/3 of our employees hold advanced certifications
  • We leverage our experience to deliver on the goals of your business

Our Products:

  • To address unmet market needs, we’ve developed our own line of products:
  • SmartBotHub is an industry leading Conversational AI platform that solves tough challenges and unearths new opportunities through customer care and digital marketing programs — Gartner’s top 20 vendor.
  • Enterprise Cloud Connect (ECC) provides a fast and easy way to connect disparate data sources and better integrate them with your systems.

What we are looking for:

Our Practice/Sales Enablement team is growing and looking for top-performing Solutions Consultants to join our team. Reporting to the Executive Team, you’ll play a critical role in helping our prospects understand the Smartek21 value proposition. You will help support our Sales teams by utilizing your deep product knowledge and technical expertise to define and align solution(s) best suited for companies to enable their vision, operationalize their strategies and realize business value while also delivering an exceptional customer experience.

What you'll do...

• Be a trusted adviser to our customers by understanding their processes, requirements, and challenges. Some also call this conducting discovery, but we call it earning the right to have a conversation.

• Partner closely with our Sales team engaging with prospects and customers and with our engineering, product and design teams.

• Engage customers in business, strategy, and ROI-based discussions to communicate how Smartek21 can help deliver value by changing the relationship they have with their customers.

• Be an awesome technologist with lots of business acumen, able to draw out root causes to customer concerns, and apply phenomenal problem-solving skills to solve them.

• Diagnose the status of a prospect or customer's ability to serve their own customer; credibly and with integrity, sell them on a new way of doing things, and an evolving vision for their future.

• Tell compelling stories that are grounded in technology. These aren't just demos; we want you to paint a vision of what truly customer-centric service looks like!

• Respond to RFIs and RFPs. .

• Travel to meet with our prospects and customers.

• Play an active role in the post-sales phase to ensure ongoing customer success.

• Be the voice of your prospects and customers.

Role Requirements

Position will be responsible for working with sales teams and prospects to define strategies, roadmaps and solutions aligned to deliver measurable results.

  • Expert knowledge of Microsoft/AWS technologies
  • Comfortable with Agile based software delivery methodologies
  • Strong leadership and general management skills
  • Good communication, negotiation, conflict resolution capabilities
  • Demonstrated understanding of organizational environment and projects alignment to organization objectives
  • Experience serving as a thought leader, domain expert and/or contributor in solution architecture development
  • Advanced presentation skills to either a business or technical audience
  • Comfortable tailoring and articulating complex technical concepts to a wide range of audiences
  • Strong documentation skills
  • Strong architecture diagramming skills
  • Highly professional, experience working in mixed environments directly with EVP and C-level sponsors or line level technical staff

Desirable/Points of Differentiation

  • Experience with deploying solutions on leading market cloud platforms (e.g. Azure, AWS, Google, IMB, etc.)
  • Conversational AI / Chat Bot based solutions
  • Big data/Analytics
  • Agile Development/DevOps best practices
  • Working with offshore delivery teams
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Sales Engineer


Posted 2 years ago

VIEW JOBS 11/3/2019 12:00:00 AM 2020-02-01T00:00 We are changing the world! Want to help the largest organizations on the planet achieve unprecedented visibility and control over the most complex environments in the world? Do you have an uncanny ability to understand customer needs and deliver solutions? Do you have the highest level of technical skills along with the ability to translate those skills to any audience? At Tanium our Technical Sales Engineering (TSE) team works closely with Sales and Technical Account Management (TAM) teams to engage current and potential customers. We drive and lead the technology evaluation stage of the sales cycle, demo the platform, and deliver comprehensive Proof of Value (POV). You will be engaged in interactive pre-sales discovery meetings, analysis of customers' current technology and architecture, operational and business needs; and the development and presentation of appropriate Tanium solutions. You will lead deep-dive technical discussions with the customer to position Tanium's transformative enterprise operations and security platform to the relevant stakeholders, from C-level to the technology user. What you'll do: * Work directly with our world-class sales team from initial discovery to deal close to shorten sales cycles and improve closing rate * Oversee and participate in initial discovery meetings with customers, providing platform demos & highly technical Proof of Value engagements for both existing customers and new sales opportunities * Be the direct conduit translating customer business challenges into technical solutions, positioning Tanium to effectively solve those challenges * Function as a technical expert throughout Sales engagements, ensuring that tactical motions in the pre-sales and POV process line up with strategic account goals * Partner with field engineering teams (TAMs) to ensure maximum technical effectiveness and consistent customer experience throughout the POV process * Consistently and cogently address our customers' needs through astute verbal, written, & presentation skills * Build, manage and maintain strong relationships with the customer, in addition to relationships with peers and partners * Actively participate and speak at regional marketing events and conferences * Customer-facing Sales and Channel enablement, including training * Operate as a keystone in the sales model, working with the Sales, Marketing, Product, and TAM organizations to continuously improve effectiveness and efficiency throughout the customer life-cycle * Travel expected to be 40-60% to engage with customers and prospects in person We are looking for someone with: * 8+ years of operational and/or selling experience in endpoint operations or security * 4+ years of experience in customer-facing or customer support positions * Significant software pre-sales or related value-based influential technical-selling expertise in very large enterprise environments * Experience presenting at multiple levels, from C-Suite to Solution Users * A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes * Broad knowledge of the IT security, operations, and compliance space and products * Deep knowledge with hands on experience in one or more of the following: * Endpoint Security * IT Operations Management * Regulatory Compliance * Broad knowledge of scripting languages is a plus * Demonstrated critical thinking skills * Excellent written and verbal communication skills * Naturally team-oriented with a mission-first attitude * BS degree in Computer Science, Mathematics, Engineering or equivalent experience required Does this sound like you? * A Technical Sales Engineer that thrives on complex business problems and solving them with technology. * Are you the "go-to" Technical Sales Engineer who excels under pressure? * Are you a technologist, but enjoy working with customers on delivering successful business outcomes? * Do you wish you could be more hands-on with technology throughout the sales process? * Can you navigate the complexity of Enterprise customers and execute excellence at every level? About Tanium: At Tanium, we empower the world's largest organizations to manage and protect their mission-critical networks. There's a reason why 6 of the top 10 retailers, 12 of the top 15 US banks, and 4 of the US Armed Forces use Tanium. We provide lightning-fast capabilities at their fingertips to see everything and do anything across their computer networks – with unparalleled scale. We pride ourselves on being unstoppable in the pursuit of our mission. We are diverse problem solvers driven to do the right thing and win as a team. Join our team at Tanium Boston MA

Technical Sales Engineer