Technical Sales Engineer

Smartek21 Boston , MA 02114

Posted 2 months ago

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Our Story:

Since 2006, our customers have trusted us to deliver on their aggressive digital transformation projects and rescue them from technology challenges that stall their business.

SmarTek21 provides outcome-based deliverables by combining project-driven professional services and ongoing managed services that help identify, deploy, optimize and support the right technology and applications to deliver on your specific business goals.

We are not a consulting firm, who typically have a siloed and short-term mentality that requires periodic re-architecting, re-deployment and disruption to day-to-day business. Instead, we offer a collaborative solution that helps ensure business goes smoothly today, tomorrow and for years to come.

Our People:

400+ employees across the globe

Flexible engagement model: project-based and ongoing managed services
Use a blend of offshore and onshore resources to help reduce costs

Our Packaged COTS/Services Expertise:

Over a decade of experience helping customers identify, deploy, optimize, and support the right technology and applications

Includes category leading enterprise applications such as SAP, Oracle and SharePoint
Over 1/3 of our employees hold advanced certifications
We leverage our experience to deliver on the goals of your business

Our Products:

To address unmet market needs, we’ve developed our own line of products:
SmartBotHub is an industry leading Conversational AI platform that solves tough challenges and unearths new opportunities through customer care and digital marketing programs — Gartner’s top 20 vendor.
Enterprise Cloud Connect (ECC) provides a fast and easy way to connect disparate data sources and better integrate them with your systems.

What we are looking for:

Our Practice/Sales Enablement team is growing and looking for top-performing Solutions Consultants to join our team. Reporting to the Executive Team, you’ll play a critical role in helping our prospects understand the Smartek21 value proposition. You will help support our Sales teams by utilizing your deep product knowledge and technical expertise to define and align solution(s) best suited for companies to enable their vision, operationalize their strategies and realize business value while also delivering an exceptional customer experience.

What you'll do...

• Be a trusted adviser to our customers by understanding their processes, requirements, and challenges. Some also call this conducting discovery, but we call it earning the right to have a conversation.

• Partner closely with our Sales team engaging with prospects and customers and with our engineering, product and design teams.

• Engage customers in business, strategy, and ROI-based discussions to communicate how Smartek21 can help deliver value by changing the relationship they have with their customers.

• Be an awesome technologist with lots of business acumen, able to draw out root causes to customer concerns, and apply phenomenal problem-solving skills to solve them.

• Diagnose the status of a prospect or customer's ability to serve their own customer; credibly and with integrity, sell them on a new way of doing things, and an evolving vision for their future.

• Tell compelling stories that are grounded in technology. These aren't just demos; we want you to paint a vision of what truly customer-centric service looks like!

• Respond to RFIs and RFPs. .

• Travel to meet with our prospects and customers.

• Play an active role in the post-sales phase to ensure ongoing customer success.

• Be the voice of your prospects and customers.

Role Requirements

Position will be responsible for working with sales teams and prospects to define strategies, roadmaps and solutions aligned to deliver measurable results.

Expert knowledge of Microsoft/AWS technologies
Comfortable with Agile based software delivery methodologies

Strong leadership and general management skills
Good communication, negotiation, conflict resolution capabilities
Demonstrated understanding of organizational environment and projects alignment to organization objectives
Experience serving as a thought leader, domain expert and/or contributor in solution architecture development
Advanced presentation skills to either a business or technical audience

Comfortable tailoring and articulating complex technical concepts to a wide range of audiences
Strong documentation skills
Strong architecture diagramming skills
Highly professional, experience working in mixed environments directly with EVP and C-level sponsors or line level technical staff

Desirable/Points of Differentiation

Experience with deploying solutions on leading market cloud platforms (e.g. Azure, AWS, Google, IMB, etc.)
Conversational AI / Chat Bot based solutions
Big data/Analytics
Agile Development/DevOps best practices
Working with offshore delivery teams

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