Technical QA Engineer

About the Role

We are looking for a Technical QA Engineer with an IT skill-set to join our QA team. The position involves testing and quality control of the platform that was built to help IT and MSP teams efficiently manage, patch and support all endpoints. Our team is steadily growing and we are seeking a specialist who can work and control the quality of remote access applications and monitoring systems for hardware and computer networks. This full-time position involves a wide IT knowledge base but it is not necessary to possess it at the expert level since we already have a close-knit team that is ready to help at any time.

Location - We are flexible on remote working from home, if you are located in the USA and in one of the following states - TX, FL, CA, NC, GA, CT, ME, KS, CO, NJ or VA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.

What You’ll be Doing

• IT Expertise: Dive deep into our suite of products and emerge as an in-house expert on IT software solutions

• Testing & Troubleshooting: Undertake comprehensive software testing, spotting inconsistencies and conducting troubleshooting to guarantee impeccable feature releases

• Documentation: Prepare detailed reports on the quality and functionality of software applications after thorough testing

• Continuous Improvement: Proactively suggest enhancements to current testing methodologies, tools and processes and continually refine our QA practices

• Collaboration: Actively collaborate with product managers, developers and other stakeholders throughout the software development life cycle, ensuring that quality standards are met at each stage.

About You

• Operating System experience (Windows/ Mac/ Linux) must have experience with two out of 3 listed

• Experience with virtualization - any 'Type' hypervisors (VMWare Workstation, VMWare Fusion, VirtualBox, Parallels)

• Ability to collect and analyze information from log files

• Active Directory understanding and working experience

• Ability to use cmd/ PowerShell – deploy package filling customer filled

• Experience with SQL

• Experience with computer networks and network equipment (setup and management)

• Understanding of network hardware

• TCP/IP protocol understanding (especially SNMP, TCP, UDP, ICMP, DNS)

• Experience of using Postman (or any other API platforms)

• Experience with remote control tools (TeamViewer, Splashtop, AnyDesk, ConnectWise)

• Basic knowledge of OSI layers

• OS Windows and Mac at administrator level (optional)

• Win Servers and any Linux distributions (optional)

• Configuration and working with network equipment, including Cisco, Juniper, HP and others (optional)

• Type 1 hypervisors (ESXi) (optional)

About Us

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.

What You’ll Love

We are a collaborative, kind, and curious community.

We honor your flexibility needs with full-time work that is remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

#BI-REMOTE

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