Technical Program Manager/Scrum Master

Kibo Austin , TX 78719

Posted 4 weeks ago

At Kibo, we provide cloud commerce solutions inspired by our clients' needs and designed to empower their teams. Together, we can help them see further, think bigger, and climb higher.

Our software and services include eCommerce, Order Management, Personalization, and Mobile Point-of-Commerce. We serve retailers, manufacturers, and brands, and our solutions are designed to power the shopping experience - from first click to doorstep - and to scale with them as their business grows.

We are searching for a technical experienced Program Manager to champion and facilitate our scrum process. This person will work cross-functionally with the Engineering, Product, and QA teams, acting as a spokesperson and working to eliminate any roadblocks. This is a player/coach role where you'll manage will manage our other scrum masters and report directly to our VP of Engineering. Through communication and leadership, you will ensure that each part of the organization is working in accordance with agile principles and completing all required tasks so that projects are completed on time.


  • Manage the program-level execution of work across multiple delivery teams working across organizational boundaries to define roadmaps and program interdependencies using Agile methodology

  • Manage a team of scrum masters and provide insights to schedule, manage, and facilitate Scrum events

  • Guiding a team to organization on Agile/Scrum practices and values

  • Guiding a team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks

  • Taking requirements from product teams and translating them into tangible action items for the engineering organization

  • Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.

  • Generating Team/Release Burn Down chart to measure velocity and communicate status to teams /management.

  • Providing transparency using Jira Dashboards for team members.

  • Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization

  • Facilitating discussion, decision making, and conflict resolution within the scrum


  • 5+ years of experience as a Scrum Master or Agile Coach in an Agile environment

  • Experience leading or mentoring other scrum masters or technical resources

  • Scrum Master Certification (CSM or SAFe CSM) strongly preferred

  • Experience leading multiple scrum teams in an agile environment

  • Assertive - must be able to ensure Agile/Scrum methodologies are being adhered to and make the tough calls

  • Excellent Communication and Leadership skills

  • Experience working within Product organizations specifically; not just IT

  • Previous Software Engineering strongly preferred

  • Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc)

  • Release management experience.

  • Detailed understanding of the software development life cycle

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Technical Program Manager/Scrum Master