Benchmark Electronics Santa Ana , CA 92701
Posted 2 weeks ago
Benchmark provides comprehensive solutions across the entire product lifecycle; leading through its innovative technology and engineering design services, leveraging its optimized global supply chain, and delivering world-class manufacturing services. The industries we serve include: commercial aerospace, defense, advanced computing, next generation telecommunications, complex industrials, medical, and semiconductor capital equipment.
Summary:
Acts as primary customer contact for development projects with responsibility for leading the development team and development activities to meet the design requirements, program budget and customer satisfaction. May manage multiple, simultaneous programs and customers. May lead design and transition activities across multiple sites.
Responsibilities:
Manages and leads development team activities as primary day-to-day contact for small to mid-size customers with stable and relatively simple products and challenges
Interacts with customers at appropriate levels on matters related to schedule, quality, cost and engineering change to achieve highest levels of customer satisfaction and responsiveness to changing business conditions
Generates proposed Statement of Work, including project schedule, deliverables, dependencies and resources, soliciting input from others as necessary
Prepares bids or proposals; communicate them effectively to the customer with assistance as required.
Creates market competitive, profitable proposals
Leads internal development team to ensure customer expectations for on-time delivery, quality and cost are achieved
Develops and ensures compliance to the project plan (schedule, resource and financial)
Identifies and manages change in customer requirements (all scope change), design requirements and internal resources
Effectively interacts and coordinates program deliverables with internal new products and manufacturing organizations, seeking guidance and assistance as required
Analyzes and manages program financial performance to meet company objectives
Updates project management tools on a weekly basis to aide in planning of company resources and to predict financial performance
Responds to new opportunities within existing and new customers to meet objectives
Identifies the need for quotations supporting new business opportunities and scope changes, as required
Works to develop knowledge of the customer's product, utilization, strategies and requirements to support launch activity and business development
Makes development resource managers aware of the project needs for technical and business resources to ensure customer needs and business unit objectives are met; Highlight areas of concern
Works to assist other development team members, as needed, to ensure customers' needs and business unit objectives are met, bringing any issues forward for escalation as required
Works to assist other Benchmark manufacturing support groups, as needed, to understand the requirements of the production environment
Promotes Design for Excellence (DFX) philosophy with customers and internal customer team
Interfaces with customer and supplier engineering groups, as required, to convey technical data and to address technical problems
Leads or participates in continuous improvement activities with complete documentation, including a follow up review with the team in a presentation format
Manages and leads development team activities as primary day-to-day contact for mid-size customers with relatively stable, non-complex products
Prepares bids or proposals; Communicates them effectively to the customer
Effectively interacts and coordinates program deliverables with internal new products and manufacturing organizations
Prepares customer quotations supporting new business opportunities and scope changes, as required
Develops knowledge of the customer's product, utilization, strategies and requirements to support launch activity and business development
Identifies new opportunities within existing and new customers to meet objectives
All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction.
Demonstrates Technical Program Manager I skills, for mid-size customers with stable and/or relatively simple products. Monitors all phases of program from award through completion
Acts as primary customer interface
Provides input to all areas of proposals
Acts as proposal lead
Is considered a proficient risk manager
Primary focus and area of responsibility expanded to site wide
Aids in expanding the product line with existing customers
Directs the work of employees assigned to the program from technical, manufacturing and administrative areas
Other information:
Excellent written and verbal communication skills
Effective interpersonal skills
Effective multitasking skills and the ability to take on additional responsibilities as required
Effective organization and prioritization skills
Demonstrate high attention to detail
Ability to work with diverse groups
Demonstrates discretion, confidentiality, independent judgment and professionalism.
Ability to work with minimal supervision and guidance, exercising discretion and independent judgment.
Understanding of and ability to use continuous improvement tools.
Strong customer service and client focus
Working knowledge of productivity tools, including Microsoft Office products and WebEx conferencing software
Demonstrated leadership and people management skills including ability to effectively coach and mentor employees at all levels.
Enthusiastic and motivational communicator with multi-cultural experience.
Demonstrates skills in effective customer interaction.
Excellent interpersonal skills with the ability to interact and influence individuals, internally and externally, across all levels, functions and geographies.
Collaborate and influence cross functional peer leaders in order to obtain support for process improvements
Solid financial understanding, risk analysis ability, relationship building and project management.
Use of discretion with the ability to gain trust of business leaders and others to discuss and respond to sensitive and business critical issues.
Effective negotiation and problem-solving skills.
Effective analytical, planning and organizational skills.
Proficient in the use of Daptive, Microsoft Project and other project management tools
Demonstrate good understanding of the extended project management process
Ability to highlight issues and seek solutions to business and technical issues
Ability to drive solutions to complex planning issues with limited supervision
Ability to support a 24/ global business operation as required
Education:
BS in Engineering or Science (EE or ME) or equivalent experience preferred
3-8 years of program management experience
Geographical Location: California: Santa Ana
Physical Location: Santa Ana, CA
Shift: Shift 1
Work Schedule: M-Th 0700-1730
Full Time
Compensation Range: $96,069.680 to $144,104.520 USD
Benchmark is an equal opportunity employer. We are bringing together a diverse workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work. If you need assistance or an accommodation due to a disability, please email us at careers@bench.com.
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