Technical Program Manager, Data Center Colocation Operations

Google Inc. Reston , VA 20190

Posted 3 weeks ago

Google's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.

In this role you will be deeply involved in nearly every aspect of colocation operations of our electrical, cooling, and IT infrastructure. You will partner with the Google data center engineering team, Hardware operations, Network Infrastructure and third party data center vendors and operators with a focus on Operability, Maintainability and Reliability. In this role, you will be the voice of the operations organization, and will be responsible to ensure operability, maintainability and reliability are critical criteria for Google assets.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Minimum qualifications:

  • Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering or equivalent practical experience.

  • Experience with 24X7 mission critical operations (e.g., data center, semiconductor, pharmaceutical, power, nuclear, or other industries, including military).

  • Experience with financial analysis, including cost of ownership analytics.

  • Ability to travel in region up to 50% of the time.

Preferred qualifications:

  • Experience managing teams and complex projects. Cross-functional leadership experience with the ability to influence without authority.

  • Experience communicating effectively with all levels of the organization, including senior executives.

  • Keen ability to balance the immediate needs of the project with the longer term goals of the greater organization.

  • Excellent ability to forecast resource requirements in a data-driven way.

  • Excellent data analysis and problem solving skills.

  • Excellent communication skills, with the ability to tailor the format and style to match the situation (e.g. in-person, email, documents, or presentations).

  • Serve as the primary contact for the east region and ensure successful completion of planned/reactive maintenance within COLO sites. Respond to critical events and alarms in accordance with contractual obligations.

  • Keep stakeholders informed about current work and discuss strategic decisions and directions with them. Contribute regular strategies for smaller local groups.

  • Provide technical expertise during incidents, and coordinate the planning of critical activities. Provide technical support for mini-cluster (COLO) sites within a region.

  • Support site selection process through operational and technical knowledge. Perform operational assessment and risk analysis of third-party COLO sites. Own COLO sites facility operation within an area/region.

  • Oversee technical and team leads through the successful completion of required maintenance, troubleshooting, and repair tasks to maintain equipment to our global standard. Analyze and de-conflict regional COLO work notification and change request.

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