Technical Program Manager

Avondale Technologies Inc. Chicago , IL 60601

Posted 2 months ago

Role Technical Program Manager
Location: Chicago, IL
Duration: 6 months
As the Technical Program Manager, you will be the on-site customer point of contact responsible for overseeing the direction, coordination, implementation, executive, control and success of the off-shore production operations and support services, while remaining aligned with strategy, commitments and goals of the organization. This role will work closely with the off-shore Delivery Manager who directly manages the off-shore team.


Responsibilities:
Program Management responsibilities:
Ability to manage several related small projects.
Manage the KPIs related to all the projects.
Process and project SLA governance.
Defining the program governance (controls);
Planning the overall program and monitoring the progress;
Managing the program's budget;
Managing risks and issues and taking corrective measurements.
Support new RFPs and corporate initiatives for new customer onboarding.
People Management responsibilities:
Ability to Manage multi skill, multi tenure people and manage conflict
Plan capacity for project delivery.
Tenure management and skill management for the people in delivery.
Performance management.
Manage people inventory and people cost.
Customer Management responsibilities:
Building and maintaining relationships with clients and key personnel within customer companies.
Conducting business reviews to ensure clients are satisfied with services delivered.
Understand customer pain points and drive enhancements in delivery.
Understand requirements and provide inputs to sales for opportunity conversion.
Escalation Management

Responsibilities:
Manage and govern internal and external escalation from tactical and delivery standpoint.
Review and prepare root cause analysis and execute corrective actions.
Review escalation with the management and notify key stakeholders.
Financial Management:
Understand the cost drivers.
Productivity enhancement.
Should have clear understanding of the budget and prepare forecast.
Project/Program billing, invoice submissions.
Face Financial audits for the program.

Qualifications:
7+ years experience
BS Computer Science/Engineering, Masters or MBA (Preferred)
ITIL certified and expertise in service management.
Project management and program management skills, PMP/Prince certification would be an added advantage.
Past experience in software development and/or software delivery team.
The candidate should have software solution operations experience and should have experience working in an Agile work environment
Familiar with various software development tools and databases like
JavaScript build tools: Maven, Gradle or Ivy
JVM and Java stack: Tomcat, Jetty
Big Data (SQL) and standard enterprise databases (Casandra, Hbase, PostgreSQL)
Familiar with various system monitoring tools like kafka.
Should have knowledge on the emerging technologies and should be self-motivated.
The candidate should have excellent risk identification skills and ability to manage and mitigate the risk.
The candidate should have good presentation skills and should have excellent people acumen.
Candidate should have exposure to customer management, vendor and escalation management.
Good understanding of quality management process, with knowledge of six sigma concepts.
The candidate should have good communication and interpersonal skills.

Please send your resume to

Skills:
KPI'S, SLA, RFP'S, ITIL, PMP, JavaScripts, JVM, Java Stack, Kafka
Contract
6+ Months


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VIEW JOBS 11/17/2018 12:00:00 AM 2019-02-15T00:00 <div><b>Technical Program Manager </b></div> <div><b>Chicago, IL</b></div> <div><b>6 Months</b></div> <div> </div> <div>As the Technical Program Manager, you will be the on-site customer point of contact responsible for overseeing the direction, coordination, implementation, executive, control and success of the off-shore production operations and support services , while remaining aligned with strategy, commitments and goals of the organization.  This role will work closely with the off-shore Delivery Manager who directly manages the off-shore team.  </div> <div> </div> <div><b>Responsibilities:</b></div> <div><b> </b></div> <div><b>Program Management responsibilities:</b></div> <div>·         Ability to manage several related small projects.</div> <div>·         Manage the KPI’s related to all the projects.</div> <div>·         Process and project SLA governance.</div> <div>·         Defining the program governance (controls);</div> 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<div>·         BS Computer Science/Engineering, Masters or MBA (Preferred)</div> <div>·         ITIL certified and expertise in service management.</div> <div>·         Project management and program management skills, PMP/Prince certification would be an added advantage.</div> <div>·         Past experience in software development and/or software delivery team.</div> <div>·         The candidate should have software solution operations experience and should have experience working in an Agile work environment</div> <div>·         Familiar with various software development tools and databases like</div> <div>·         JavaScript build tools: Maven, Gradle or Ivy</div> <div>·         JVM and Java stack: Tomcat, Jetty</div> <div>·         Big Data (SQL) and standard enterprise databases (Casandra, Hbase, and PostgreSQL)</div> <div>·         Familiar with various system monitoring tools like Kafka.</div> <div>·         Should have knowledge on the emerging technologies and should be self-motivated.</div> <div>·         The candidate should have excellent risk identification skills and ability to manage and mitigate the risk.</div> <div>·         The candidate should have good presentation skills and should have excellent people acumen.</div> <div>·         Candidate should have exposure to customer management, vendor and escalation management.</div> <div>·         Good understanding of quality management process, with knowledge of six sigma concepts.</div> <div>·         The candidate should have good communication and interpersonal skills.</div> <strong>Regards,<br />  <br /> Satya</strong><br /> <strong>Technical Recruiter</strong><br />  <br /> <strong>Key Business Solutions, Inc</strong>|| Office: <strong>916 646 2080 Ext 216</strong> || Fax: <strong>916 646 2081</strong> || Email:<strong>satya@keybusinessglobal.com</strong> || G Talk: <strong>satya.usstaffing</strong><br />  <br /> Notice: This email is not intended to be a solicitation.  Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list. Thank You<br /> <strong>Regards,<br />  <br /> Satya</strong><br /> <strong>Technical Recruiter</strong><br />  <br /> <strong>Key Business Solutions, Inc</strong>|| Office: <strong>916 646 2080 Ext 216</strong> || Fax: <strong>916 646 2081</strong> || Email:<strong>satya@keybusinessglobal.com</strong> || G Talk: <strong>satya.usstaffing</strong><br />  <br /> Notice: This email is not intended to be a solicitation.  Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list. Thank You<br />   Key Business Solutions, Inc. Chicago IL

Technical Program Manager

Avondale Technologies Inc.