Technical Program Manager

Amazon.Com, Inc. Seattle , WA 98113

Posted 2 weeks ago

Amazon is focused on protecting the health and safety of our employees while continuing to serve people who need our services more than ever. Regular testing on a global scale across all industries would both help keep people safe and help get the economy back up and running. But, for this to work, we as a society would need vastly more testing capacity than is currently available. Unfortunately, today we live in a world of scarcity where COVID-19 testing is heavily rationed. Until we have an effective vaccine available in billions of doses, high-volume testing capacity would be of great help, but getting that done will take collective action by NGOs, companies, and governments.

For our part, Amazon has begun the work of building incremental testing capacity.

Our Engineering/Lab team is looking for an experienced change manager and project management expert to help us develop a holistic strategy around effective change management for a large, diverse, and fast-moving organization. This role will work to maximize the understanding and adoption of hardware and process changes while minimizing business disruption and employee confusion. The Program Manager will partner with leaders in the organization to develop a framework for managing change while fostering a culture of continuous improvement.

The ideal candidate has experience building and executing a change management program in a large, matrixes organization. They will be comfortable working in an ambiguous environment and have experience defining and then solving complex business problems. The successful candidate will be able to assess the business impact of changes, help develop tactics towards its implementation, track supporting documentation changes which need to be made to support consistency during the change, and share recommendations for how to minimize potential consequences.

Core responsibilities:

  • Execute change management protocols for the lab organization, such as an update in protocol or launch of new hardware.

  • Determine ancillary and secondary changes which may be required to support primary change.

  • Coordinate change across the lab network to help maintain consistency at various locations.

  • Manage toward a set of KPIs to measure efficacy of change management.

  • Use data to drive continuous improvement of programs and processes.

  • Work with a group of Change Management SMEs at each facility to help evangelize change management strategy and processes.

  • Bachelor's degree in engineering, hard sciences or a related field.

  • 3+ years of project management/change management experience.

  • Experience defining and driving adoption of change management policies and best practices.

  • Strong track record of effectively driving changes in process and hardware in a regulated environment (Aerospace, Biomedical, or related)

  • Success driving alignment across multiple stakeholder groups/teams; ability to influence without authority.

  • Ability to think and react in a high energy, fast-paced environment.

  • Sound business judgment and strong analytical thinking skills as well as a proven track record of taking ownership and delivering results.

  • Demonstrated ability to manage multiple projects, prioritization, planning, and task delegation.

  • Six Sigma Certification

  • Experience in engineering or analytical laboratories.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Program Manager

Liveperson, Inc.

Posted 1 week ago

VIEW JOBS 10/16/2020 12:00:00 AM 2021-01-14T00:00 LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including Citi, HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are. We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team. You will thrive here if: You can operate in a fast paced, dynamic environment You can build partnerships that move our business forward You see feedback or failure as motivation to learn and to grow You believe data-driven decision making is the norm You relate to our core principles (link) and want to work with Conversational AI experts In this role you will: * Manage a large-scale program for a critical business initiatives ( vertical tracks, multiple stakeholders, multiple partners) * Interact with internal, external stakeholders often requiring judgement and organizational sensitivity * Develop in-depth technical knowledge of architecture, systems design, infrastructure needs, and component design to support subsequent efforts with similar requirements * Create and consolidate program timeline and communicating overall program health in a way that all levels of the organization can consume * Ensure each team understands the overall objectives and timeline, and how their deliverables impact the overall program * Present issues and risks formally to leadership and vertical tracks * Work collaboratively and globally with cross-functional peers and senior leaders/stakeholders to program issues and drive mitigation plans * Create and lead new and/or modified solutions to complex pain points within the organization. * Challenge organizational processes that do not contribute to value delivery, and illustrate better process alternatives * Demonstrate ability to interact, negotiate, and influence decisions across multiple tracks and executive leadership * Establishes and implements processes which foster team collaboration, the exchange of diverse ideas and transparency at the organizational level * Apply best practices to the software development lifecycle for projects based on experiences with a number of agile and blended approaches, as well effectively coordinating the implementations across global teams using very different approaches. * Build and maintain integrated project schedules that account for internal/external dependencies, differing SDLC approaches, numerous constraints, and adequate factors in some contingency for some unplanned delays while still being aggressive. You should be expert in: * Bachelor degree in Computer Science, Information Systems, Business Administration, or other related field, training or equivalent work experience * 5+ years full lifecycle program/product management experience * Excellent written, verbal presentation and organizational skills, ability to interface with all levels within the organization * A solid CS foundation including experience in a software engineering role, and good knowledge of scalability issues and multi-tiered solutions. * Experience with successful software & system implementations utilizing project management methodologies, tools and techniques. * Strong familiarity with agile methodologies. * A track record of project delivery for large, cross functional, projects. * Quantitative analytical abilities. Preferred Skills: * Master's degree in Computer Science, Information Systems, or related field * Strong business acumen supporting business operations in technology companies and/or retail * Agile tools (JIRA, Rally, Confluence etc) * Strong solution analysis experience in a global environment with distributed teams Why you'll love working here: LivePerson was named to FastCompany's World's most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You'll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you'll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together. At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Liveperson, Inc. Seattle WA

Technical Program Manager

Amazon.Com, Inc.