Redfin is redefining real estate in the consumer's favor by combining our own technology and agents to create a service that's better, faster, and costs less. As a Redfinnian, you'll make a difference in one of life's most important eventsbuying or selling a home. Our hiring standards are high, yet our culture is humble. We've got all the perks, but if what you value most is doing great work in a creative, collaborative, and disciplined environment, join us.
As a Product Support Specialist, you'll use your technical expertise to deliver the same spectacular customer service to every Redfinnian that our agents and engineers deliver to our customers.
Diagnose problems with our software using existing administrative dashboards, direct SQL queries of the database, and inspection of web pages
File bugs in JIRA with detailed reproduction steps, changes to features, or requests for new features, based on investigations and employee or customer feedback
Specify and/or build new dashboards or administrative tools to help diagnose and fix common problems
Act as liaison with engineering teams, reading new product specifications and meeting regularly to report on the support status of each team's features
Add to existing internal product documentation based on feedback from users
Skills & Experience
BS in Information Systems, Computer Science, or Computer Engineering
Two years of experience with SQLincluding JOINs of two or more tables, subqueries, and grouping results
Five years of experience with productivity software such as MS Office, Apple's office apps, or the Atlassian suite
Basic scripting ability, such as being able to write simple shell scripts to automate tasks if necessary.
Excellent written and verbal skills
What We Offer
Competitive compensation packages with a salary, bonuses, and restricted stock grants
Generous benefits, including three weeks of paid vacation, medical, dental, and vision insurance, and fully paid family leave
Strong startup culture with catered lunches, casual dress code, happy hours, and more
To make sure we hire the most qualified people, we've designed a multi-step selection process which may include interviews, a homework assignment, and a reference check. We're excited to get to know you and hope you're ready to give this opportunity everything you've got!
Redfin is an equal opportunity employer committed to hiring a diverse workforce