Technical Product & Sales Specialist - East Coast

Avery Weigh-Tronix is one of the world's largest manufacturers and suppliers of weighing equipment, measurement devices, and global solutions. With wholly owned businesses in six countries and partners across the world, we have global expertise that is second to none.

With companies in the United States, United Kingdom, Canada, India, Malaysia, Ireland, and around the world; we draw on extensive international research, product development, manufacturing, sales and service resources that employ more than 1,000 people worldwide. These are supported by a network of dealers and distributors who sell and support our products around the globe.

We work closely with our customers on a local and international basis, applying the latest weighing and measurement technology to create innovative, market-focused solutions. This has leveled us amongst the world's most comprehensive weighing and measurement portfolios, supported by ancillary equipment and systems software. From truck scales, train scales, tension meters, forklift truck scales, cable line tension meters, and software solutions, to medical counting solutions, our ranges meet the needs of small independent companies and large multi-nation businesses.

Main Duties and Responsibilities:

• Provide training/technical teaching face to face or virtual to support capabilities of distribution sales and service organization

• Provide technical troubleshooting assistance (telephone and on-site as required) to the AWTX Platinum Distributors

• Act as the main escalation point of contact for advanced product support.

• Facilitate resolution of equipment and service performance complaints.

• Creatively develop proactive solutions/ideas for identified service issues.

• Log incoming communications including, but not limited to, e-mails and phone calls for analysis.

• Assist with implementation of product upgrade and retrofit programs.

• Provide required level of support for product rollouts, introductions, upgrades, and retrofits.

• Support AWTX training team with feedback to facilitate future versions of documentation and/or materials.

• Maintain and enhance the relationship with AWTX Platinum Distributors service organizations.

• Submit Product/Sales Trip Reports identifying customer opportunities, risks and concerns.

• Submit periodic regional sales outlook reports.

• Manage travel and entertainment budget as required to grow sales in assigned territory.