The Technical Product Manager is dedicated to maximizing efficiency and capitalizing on the full features and benefits of the internal systems that we use to run our business. At the center of our network of systems is Salesforce and being at the center, a large amount of our time and effort is around creating an amazing Salesforce experience for our internal customers. An ideal candidate is someone who likes to tackle challenges, problem solve and be proactive. This individual will be someone with excellent technical and communication skills who will work directly with our internal stakeholders to understand their behaviors, needs, and requirements. The Technical Product Manager is then responsible for creating technical requirements that can be implemented by a Salesforce Admin, Solutions Architect or engineers.
Who you're committed to being:
A skilled and tech-savvy product manager that strives to truly understand and deliver for their customers.
A self-starter. You like to understand the expected outcome, get the context, and then work entrepreneurially to get it done.
A life-long learner committed to your own growth and development.
Accustomed to being a creative problem solver in order to meet multiple project deliverables with tight deadlines.
Consultative in your approach and always looking to leverage cross-functional partnerships to get things done.
An amazing communicator and effective influencer. People trust and follow you.
Partner with the business to drive business value.
What you'll own:
Drive and contribute to projects that rely on Salesforce and other internal systems from discovery through delivery; Gather requirements, collaborate with the team to define a solution, and train users.
Develop a deep understanding of various business unit's processes and goals.
Monitor Slack channels and help triage issues to the appropriate team members for resolution.
Lead key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training.
Seek opportunities to offer improvements: transform unofficial, disorganized processes into feature enhancements in Salesforce and other systems.
Translate business goals to tools, reports, prompts and interfaces that support those goals.
Facilitate and drive continued enhancements of Salesforce.com and related systems, aligning with business processes and business reporting requirements.
Experience you'll need:
2+ years of progressive experience as a product manager.
Salesforce experience is preferred.
Proven ability leveraging analytical and problem-solving skills in a fast-paced environment.
Detail-oriented individual with the ability to quickly ramp up on new business customers, their business needs, and technologies.
Ability to communicate effectively with business stakeholders, engineers and other members of the Business Technology team.
Proven record of troubleshooting and resolving issues with SaaS, sales, success and financial systems.
Highly organized with a personal method to manage multiple competing priorities without falling behind.
Working at Pluralsight
Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to create progress for the world.
Our platform helps technologists master their craft and take control of their careers. We empower businesses everywhere to build adaptable teams, speed up release cycles and become scalable, reliable and secure. We come to work everyday knowing we're helping our customers build the skills that power innovation.
And we don't let fear, egos or drama distract us from our mission. Our mission to democratize technology skills is what drives us and our values are at the helm of how we work together. It's our commitment to practicing them day in, day out that enables our performance. We're adults, and we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics and trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds and experiences, and united by our mission, we are one.
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
All your information will be kept confidential according to EEO guidelines.