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Technical Product Manager

Expired Job

Liveperson, Inc. Seattle , WA 98113

Posted 2 months ago

LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship a conversational relationship with their millions of consumers.

We are seeking an innovative, results-oriented, customer-centric Technical Product Manager who will help define the strategy and drive the execution of new capabilities, tools, and partnerships to build conversational commerce technologies at LivePerson.

You will understand customer needs and be responsible for driving and synthesizing these into new products, features and roadmaps. In this role you will work directly with customers to understand their needs/aspirations and own the product vision. You will build a strategy, author business requirements documents, and work with development teams to scope, plan and build new services, APIs, tools and documentation.

A successful candidate will have a passion for building and simplifying technical solutions and the entrepreneurial grit to get things done!

We must be experts.

We start from the intent.

We obsess over the customers.

We are decisive.

We are data-driven.

We learn from mistakes.

We maintain high standards.

Key Responsibilities:

  • Write product/marketing requirements documents and ensure clear communication and coordination of requirements to the business, design and development teams

  • Contribute to the overall product roadmap, and manage prioritization and tradeoffs against developer experience, customer experience, and time to market

  • Create buy-in for the product vision both internally and with key external partners

  • Establish business processes and policies as well as metrics and indicators for success

  • Measure and analyze existing products and business models for opportunities to innovate and improve, providing additional benefits to developers and customers

  • Drive product launches including working with public relations team, executives, and other product management team members

We are looking for an expert with:

  • Bachelor's degree in Computer Science, Engineering or a related technical discipline.

  • 5+ years of relevant work experience technical product management; preferably in customer-facing, cloud-based technologies.

  • Experience coordinating complex product development cycles and software development schedules

Required background:

  • MBA or equivalent experience

  • Experience taking technical products from conception through delivery

  • Proven ability to manage multiple, competing priorities simultaneously

  • Ability to work in a fast-paced environment where continuous innovation is desired

  • Analytical acumen - comfortable generating and evaluating data to guide decisions

  • Strong attention to detail and organizational skills

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Technical Product Manager

Expired Job

Liveperson, Inc.