Technical Product Director

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us-Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

WHAT YOU NEED TO KNOW ABOUT THE JOB:

Are you seeking a role where your contributions can make a significant impact?

We are recruiting a Technical Product Director for the American Red Cross Innovation team. The Technical Product Director will be part of Innovation Team leadership and will work with stakeholders to strategize, determine, document, and deliver on the product requirements for technology solutions that service the Red Cross mission. The Technical Product Director will manage teams, understand and shape business practices and technical considerations, determine product and user requirements, prototype/test and track work to completion, and ensure the solution provides the intended business value.

The ideal candidate will have 7+ years of experience leading agile software development teams, strong communication and relationship management skills, and be able to independently implement projects involving low to no code.

The position is fully remote, but we are asking for candidates who can support US East Coast business hours. For example, West Coast candidates would be asked to start their day around 10 am ET/7 am PT.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

1.Lead the evaluation of new technology developments, applications and evolving business/systems requirements.

2.Work cross-functionally to develop and document the business cases that can be used to initiate technology and data science projects.

3.Oversee the maintenance of a roadmap of all active projects with high-level timelines tracking project/portfolio performance metrics to monitor business value over time.

4.Manage employees, contractors, and volunteers to coordinate the daily task and status of work within the Innovation team.

5.Oversee the production of documentation such as process maps, high level requirements and high level UX screens (using the appropriate tool - e.g. Powerpoint, Photoshop, Figma, or Axure).

6.Drive the understanding of business processes and technical requirements for the development of solutions.

7.Work closely with clients to analyze the current and future direction of technology and data science to meet business goals.

8.Lead the investigation of complex operations-related problems/inquiries and recommend, facilitate, and coordinate solutions.

9.Prepare communications and make presentations related to your work.

10. Educate clients about the software and project lifecycles and the business roles.

11. Facilitate problem resolution between IT and the business, as needed.

12. Represent, champion and balance client interests within IT.

13. Provide training and guidance to other staff.

14. Oversee the testing of the product at the site and remotely.

15. Log bugs and work with the developers for resolving issues.

16. Drive user testing with field resources to check if the product works as desired from user point of view.

17. Frequent visits to the site to build relationships with the field teams and understand user pain points.

18. As needed, help with product development of technology prototypes and solutions.

Scope: people manager that interprets and administers policies, process, and procedures that may affect sections and subordinate units.

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):

• Education: Bachelor's degree required. Master's degree in Computer Science, Information Systems or related field preferred.

• Experience: Minimum 7 years of related experience in the Technical Product Management space or equivalent combination of education and related experience preferred. Recent coding experience required, ideally with HTML, CSS, and an object-oriented programming language, e.g. Python/Java/C#/C++.

Management Experience: Minimum 5 years of management experience

• Travel: Travel may be required every few months.

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PAY INFORMATION:

The starting annual salary range for this position is $150K - $170K. We do not offer an annual bonus for this role.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. We will review specific salary information at the time of phone screening based upon your location & experience.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

• Medical, Dental, & Vision Plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO + Holidays

• 401K with up to 5% Match

• Paid Family Leave

• Employee Assistance Programs

• Disability and Insurance: Short + Long Term

• Service Awards and Recognition

• LI-EH1

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Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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