Technical Operations Manager - Endpoint Engineer

UNCLASSIFIED POSITION

CURRENT VACANCY IS IN THE DEPARTMENT OF INFORMATION TECHNOLOGY

AREA OF ASSIGNMENT:  ENDPOINT ENGINEER

Minimum Qualifications:

 Bachelor's Degree in Business, Information Technology, Information Systems, Computer Science, or a related field required; supplemented by four (4) years of Desktop device management, experience managing over 1000 desktops, laptops and tablets in an enterprise environment, experience with Windows operating system management, experience with Android and IOS tablet operating systems, experience with desktop management tools, experience implementing audio visual projectors, Large Screens, Microphones and video teleconferencing systems, experience managing technical teams and leading large technical implementations. Lead or supervisory experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required:Must possess and maintain a valid Georgia driver's license.

Specific Knowledge, Skills, or Abilities: Understanding of service management tools for event management, provisioning and monitoring, Strong communication and collaboration skills, Knowledge of desktop, laptop and tablet operating systems and hardware technologies; Knowledge of desktop, laptop and tablet management frameworks and tools; Knowledge of audio visual hardware, implementation and support; Applicable knowledge of design-thinking; Experience leading complex initiatives working with multiple business units.

Examination:

The examination will consist of a review of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as eligible. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.

ALL APPLICATIONS MUST BE COMPLETED IN FULL BEFORE THEY ARE SUBMITTED. PLEASE REVIEW ALL APPLICATIONS FOR ACCURACY AND MAKE ALL CORRECTIONS BEFORE SUBMITTAL BECAUSE ERRORS CAN RESULT IN NOT MEETING THE MINIMUM QUALIFICATIONS. ADDITIONAL INFORMATION WILL NOT BE ACCEPTED AFTER APPLICATIONS ARE RECEIVED BY THE PERSONNEL DEPARTMENT.Purpose of Classification:

The purpose of this classification is to manage an assigned operational area (Data Center, Database Administration, Endpoint Engineer, Networks & Telcom, Systems Engineering, Service Delivery) within the Department of Information Technology, including managing assigned staff.

Essential Functions: 

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Supervises, directs, and evaluates assigned staff: develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.  Manages training plans as to ensure staff receives training to ensure staff develops and maintains applicable technical skills and knowledge.  Manages training plans as to ensure staff receives training to ensure staff develops and maintains applicable technical  skills and knowledge.

Organizes, prioritizes, and assigns work; prioritizes and schedules work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.

Manages assigned operational program within the department, such as Data Center, Database Administration, Endpoint Engineer, Networks & Telcom, Systems Engineering, Service Delivery; develops, plans, and implements long and short term strategic plans, goals, and objectives for the County in assigned operational program; evaluates performance of current systems/programming in relation to growing needs of the County; evaluates system's effectiveness and identifies needed changes, modifications and/or enhancements.

Manages projects in assigned operational program: establishes project priorities; develops plans for implementing changes to include lifecycle plans that identify the order, timing and priority of system changes; recommends methodologies, data sources, and software tools; recommends changes to current technology systems or applications in order to meet organizational needs; identifies new processes and alternatives to resolve problems or improve/enhance operations.

Develops and implements standards, policies and procedures: maintains written standards for the management of data and work processes; documents and reviews procedures for the maintenance of specific datasets; establishes and enforces best practices; consults with other managers in design of procedures and standards.

Consults with other County departments and agencies: reports on information technology; provides technical information, advice and direction.

Makes recommendations regarding departmental budget: monitors expenditures to ensure compliance with approved budget.

Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and web sites to increase knowledge of network operations; attends conferences, workshops, and training sessions as appropriate.

Strong analytical skills using data to support strategic decisions; Strong communication skills with the ability to interact with all areas of the business; Proven strategic leadership skills managing a cross-functional team; Skilled in project methodologies and operational execution while maintaining a sense of urgency; Ability to function independently and display proactive initiative; Ability to work on multiple tasks simultaneously; Ability to foster a team environment to create collaborative and positive relationships;

Operates or uses various equipment and supplies in order to complete work assignments: operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.

Communicates with County officials and department heads, supervisor, other employees, clients, third party service contractors, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Additional Functions:

Performs other related duties as required.

Performance Aptitudes:

Data Utilization: Requires the ability to coordinate, manage, and/or correlate data.  Includes exercising judgment in determining time, place and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components, and in the formulation of operational strategy.

Human Interaction: Requires the ability to function in a managerial capacity for a division or organizational unit; includes the ability to make decisions on procedural and technical levels.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate and control the actions of equipment and machinery, requiring the monitoring, adjustment, regulation, and/or setting of multiple conditions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving broader aspects of organizational programs and operations, moderately unstable situations, or the direction, control and planning of an entire program or set of programs.

 It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, age, genetics, disability or sexual orientation.