Technical Operations Engineer

Amobee Baltimore , MD 21203

Posted 2 months ago

About Amobee:

Amobee is a technology company that transforms the way brands and agencies make marketing decisions. The Amobee Marketing Platform enables marketers to plan and activate cross channel, programmatic media campaigns using real-time market research, proprietary audience data, advanced analytics, and more than 150 integrated partners, including Facebook, Instagram, Pinterest, Snapchat and Twitter. Amobee is a wholly owned subsidiary of Singtel, one of the largest communications technology companies in the world which reaches over 640 million mobile subscribers. The company operates across North America, Europe, Middle East, Asia and Australia. For more information, visit amobee.com or follow @amobee

About the Opportunity:

We are searching for a Technical Operations Engineer to join our Global team and support the global Operations organization. This person will strive to bridge the gap between Engineering and Operations with competent trouble-shooting ability, analytical skills, coordination, and effective communication.

The ideal candidate has a background in digital advertising, web development and computer programming. He/she is a creative problem-solver, is able to translate complex technical details into business context, exhibits drive to do things efficiently, and excels in a team environment. The role requires collaboration with multiple teams to troubleshoot technical issues and aptitude to extract insights from data analysis. He/she demonstrates excellent organizational skills and the ability to work smoothly under pressure, while managing multiple support tickets.

Job Responsibilities:

  • Respond to customer submitted tickets for the Amobee Platform

  • Perform initial triage and dispatch tickets to the appropriate development teams for resolution

  • Provide consistent updates to ticket reporters, while diligently following up with development teams to drive issue resolution

  • Prepare reporting related to ticket inflow analysis and make it available to stakeholders

  • Acquire operational knowledge of how the platform is used by end-users

  • Effectively document and communicate Platform Incidents and Notifications to internal stakeholders

  • Collaborate with an elite group of development engineers and technical experts to troubleshoot issues

  • Act as a liaison between global Operations and Engineering; understand and provide explanations to non-technical people about the functionality of the different platforms

  • Debug discrepancies between various systems (internal and external)

  • Identify trends in quality metrics and feature enhancement opportunities

  • Contribute to end-user self-help knowledge base by creating FAQ articles

  • Create and maintain internal troubleshooting documents for commonly reported issues

  • Validate SQL inserts/updates made by the Business

  • Validate JSON requests and responses

  • Participate in a 24/7 on-call rotation

Minimum Qualifications:

  • BS in Computer Science or Management Information Systems or related field

  • 1 to 3 years' experience preferred in Application Support, Technical Support, and Product Support

  • Excellent troubleshooting, debugging, documentation, and communication skills

  • Knowledge of web development languages and protocols: JavaScript, HTML, XML, HTTP, FTP, etc.

  • Experience with web debugging tools: Chrome Developer Tools, Charles, or Fiddler

  • Familiarity with release planning and SDLC processes

  • Ability to work under pressure and meet strict deadlines

  • Good people skills and teamwork abilities

  • Experience troubleshooting and supporting both Windows 7/8/10 and Mac OSX

Preferred Qualifications:

  • Prior experience with Atlassian tools such as JIRA and Confluence

  • Programming experience

Location: Baltimore, MD

In addition to our great environment, we offer a competitive base salary, employee development programs and other comprehensive benefits. Please send a cover letter along with your resume when applying to the position of interest located at Amobee.com. We are an Equal Opportunity Employer. No phone calls and no recruiting agencies, please.

#LI-KM1


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Technical Operations Engineer

Amobee