Technical Operations Director

ADP is hiring a Director of Technical Program Operations.

• Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to design what's next?

The primary focus of this role is to support the global product & technology organization in transforming our software delivery lifecycle to ensure focus on defined outcomes that lead to iterative and incremental value for our clients., In addition, this role will also support the refinement of existing teams and build out of new empowered teams that are delivering high-quality and resilient products. This will include working across multiple portfolios to identify opportunities to streamline our software delivery life cycle, support and participate in strategic decision-making around engineering excellence with the client being our focus in everything we do. The ideal candidate must understand software development project lifecycle in an agile environment and requires mature leadership, strong change management, influential and communication skills to ensure methodology adoption and sustainment.

Like what you see? Apply now!

Learn more about ADP at tech.adp.com/careers

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI_Videos

WHAT YOU'LL DO:

• Here's what you can expect on a typical day:

• Build stakeholder relationship and positively engage the Business / Product teams in the delivery lifecycle.

• Support teams to strategize and build their outcome-based model blueprint.

• Provide expertise and assistance in building the roll-out plan to scale the model across the organization.

• Infuse and refine the agile methodology across the organization with success metrics in place to help identify continuous improvement opportunities.

• Build out an onboarding model for current & future teams, programs, portfolios that align to a standard "way of work" model with support for continuous refinement/growth as opportunities are identified.

• Dashboard tracking for enablement as well as standardized progress updates and overall portfolio and program health.

• Coach and guide through deployment phases.

Performance Measures:

• Development, rollout, and measurement of the outcome based "way of work" model for all software development teams.

• Identification and implementation of Enterprise-wide programs to support efficient and effective delivery of value to our customers.

• Onboarding and upskilling of current operations team into the outcome-based approach.

TO SUCCEED IN THIS ROLE:

• You'll have a Bachelor's degree OR equivalent.

• Certified Scrum Professional (CSP) is a plus

• Previous Development Lead and/or Product Lead experience is a plus

You'll have the below experience:

• 8+ years of technical Program / Project management with 3+ years delivering Scrum methodology in software development life cycle (SDLC).

• Proficiency with at least one Agile Lifecycle Management tool (e.g. Rally, JIRA). Thorough understanding of Agile principles and the Scrum framework.

• Excellent problem-solving, organizational and analytical skills, with the ability to coach and mentor all roles on a Scrum team.

• Experience with Human Capital Management (HCM) technology is a plus.

• Successful experience working with geographically diverse teams and international exposure

• Strong change management experience to transform way of working across teams.

• Proven record of delivering large projects on time and within budget.

• Excellent problem-solving, organizational and analytical skills

• Skilled in building relationships and navigating through organizations.

• Work independently in a demanding and dynamic environment.

You'll have the below skills:

• Ability to communicate effectively (oral and written) with engineering teams to accomplish project goals. Able to propagate information promptly, clearly, and unambiguously.

• Able to conceptualize, negotiate and sell ideas internally and external.

• Ability to work on highly complex assignments with minimal instructions.

• Ability to drive cultural change management.

• Must be a strong collaborator, team player as well as an individual contributor.

• Able to strategically manage several concurrent projects and be able to effectively adapt to shifting priorities.

• Knowledge of software languages, hardware platforms and their uses.

• Must possess extensive knowledge in the use of project management methodologies and tools; resource management practices and change management techniques.

• Able to adapt style to different working environments, situations and cultures.

• Ability to influence in a matrix organization.

• Must possess a can-do, winning attitude, the highest level of integrity, and the ability to inspire confidence with an open, trustworthy, and engaging style.

• Ability to interact with all levels of management and demonstrate leadership.

• Sets clear direction, energizes and aligns teams

• Data analysis experience with team-based metrics for delivery

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.

• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.

• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.

• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.

• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.