Technical Operations Analyst

ClassWallet, a leading financial technology company in the United States, is seeking to hire a Technical Operations Analyst to join our team.

ClassWallet is a financial technology company serving agencies delegated responsibility to manage public funds. Agencies use ClassWallet to get public funds to the right people, and ensure the funds are used for the right purpose. ClassWallet’s suite of products and services empowers agency administrators to dramatically increase efficiency of funds distribution and spend compliance, reduce programmatic costs, maximize the full potential impact of the program, and satisfy the needs and expectations of policymakers, constituents and public reporting. ClassWallet has processed over $3.5 Billion to date and serves public agencies across 33 states. .

The Company has developed an industry-defining digital wallet solution which has gained rapid traction among state and local agencies and school districts across America. ClassWallet ranks as the 61st fastest growing software company on the prestigious Inc. 5000 list of fastest-growing private companies and the 21st fastest growing financial technology company on the Deloitte Technology Fast 500 in 2023.

While the Company delivers immense business value, the social impact of ClassWallet is a fabric that runs through its mission and corporate culture. As a result of ClassWallet’s innovation, public programs run with exponentially more efficiency and the impact and breadth of the programs for the individuals they serve is dramatically higher. This mission compliments the Company mission-based culture with focus on gratitude and work-life balance.

We are seeking a Technical Operations Analyst to join our team. The ideal candidate will have relevant experience in cloud computing and engineering.

As a Technical Operations Analyst, you will be responsible for ensuring the smooth operation and maintenance of the applications, network and computing infrastructure, are available and operation at peak levels. You will also be collaborating with other teams to evaluate, recommend, and implement new processes and technologies to improve the company's overall service delivery.

Responsibilities

• Assist the Senior Director of Technical Operations in the operation of the platform
• Point of contact for the business team on systems issue
• Monitor and respond to any systems related issues
• Investigate systems issues and assist in their resolution
• Monitor network usage, connectivity, and performance to ensure optimal performance and resolve any issues that arise.
• Participate in disaster recovery planning and testing, including backup and recovery operations.
• Develop ad hoc reporting as needed
• Suggest changes to application to improve performance and availability.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field experience
• 5+ years of experience in technical operations
• Solid understanding of network protocols and technologies, including TCP/IP, DNS, DHCP, ACL, VPN, and VLAN.
• Experience with network security concepts, including firewalls, VPN, and intrusion detection/prevention systems.
• Experience with AWS cloud technologies and virtualization 
• Proven ability to work in a fast-paced, team-oriented environment with minimal supervision.
• Excellent communication, problem-solving, and analytical skills.
• Experience in programming and SQL/NoSQL
• Experience in Ecommerce

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 100% employer paid health benefits
• A positive, family-oriented team environment.  Our focus is on encouragement, positive reinforcement, and gratitude.
• We offer an excellent salary, merit bonus structure, and benefits package, that will be commensurate with experience.

ClassWallet is proud to be an Equal Opportunity Employer.  Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status.