Technical Onboarding Manager - Remote US

Veeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 

and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

The Customer Success Technical Onboarding Manager engages directly with select customers to execute Veeam's onboarding strategy during the critical early stages of their Veeam engagement, putting them on a path for long-term success.  This role is responsible for assessing each customer's unique requirements, providing product how-to and best practices, and ensuring fast time to value from their Veeam investment.  The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes.  Soft skills combined with technical skills are key in this role.  

Responsibilities:

• Work with customers of all levels through the onboarding phase, establishing a positive working relationship and assist with product guidance, adoption and time to value

• Serve as a knowledgeable and trusted advisor for Veeam products, resources, and training options as needed to drive use case execution

• Assist with both technical and non-technical topics related to the customer onboarding

• Advocate internally to resolve challenges that negatively impact Time to Value and/or the customer experience

• Collaborate internally with Customer Success, Sales, Professional Services and the broader cross functional groups to drive continuous improvement and a superior customer experience

• Work with the Customer Success and Sales to ensure a smooth transition of onboarded customers to the next phase of their Veeam journey

• Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized

• Contribute to a positive team environment of collaboration, customer empathy, and inclusion

Requirements: 

• 8+ years of relevant industry experience

• Technical understanding across Veeam technologies

• Adept at developing relationships with new customers and internal teams

• Adept at leading conversations and presentations, for both technical and non-technical topics

• Excellent verbal and written communication skills

• Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)

• Experience working with monitoring tools and frameworks

• Experience in data life-cycle management with IT audit requirements

• Experience with virtualization technologies

• Able to work independently with limited direction in a fast-paced and unpredictable environment

• Ability to adapt to changes in roles and responsibilities

• Excellent time management skills; able to manage multiple customers simultaneously for short-term Onboarding engagements.

• Demonstrates patience, understanding and empathy to effectively manage conflict and concerns

• VMCE and VMCA certification (can be completed after joining)

• Travel up to 20%

Benefits

• Unlimited PTO

• Medical, dental, and vision benefits that start on day one

• Flexible spending accounts

• Life insurance and short-term and long-term disability coverage

• Family planning support benefits, along with 100% paid maternity and parental leave 

• 401k match

• Veeam Care Days - additional 24 hours for your volunteering activities

• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly) and mentoring through our MentorLab program. 

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The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate's expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Pay Range

$120,400—$172,000 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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