Technical Media Production Associate

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive

• Comprehensive health and life insurance and well-being benefits, based on location

• Pension / Retirement benefits

• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

Being a member for the Event Marketing & Operations team, the Technical Media Production Associate will be responsible for managing and supporting the Audio-Visual needs for corporate meetings and events. Responsibilities include daily setup and testing of onsite video conference rooms, remote conference rooms, and virtual conferencing platforms. Deliver high-quality content and experience via cloud-based platforms such as Zoom, MS Teams, WebEx, etc. often in high-pressure situations. This role is ideal for a self-starter, with good time management and who has previously worked with executive teams.

Your Primary Responsibilities:

• Meet with executive teams to gather requirements and details for meetings and live events

• Interface with users and event coordinators on-site and remote regarding specific situations and clarify event requirements

• Perform on-site user training and develop user guides

• Maintain a professional and positive attitude in a fast-paced and occasionally high-

• pressure environment

• Use experience and judgment to plan and accomplish day-to-day goals and perform a

• variety of tasks.

• Support high-profile video conferencing meetings and tests configurations prior to

• start of conference.

• Setup, operate and maintain equipment used to enhance video conferencing (VTC),

such as display monitors, microphones, speakers, video codec systems, audio

systems, projectors, lighting, computers.

• Operate software to control and monitor AV technologies

• Develop detailed daily reports and documentation

• Installation, maintenance, and repairs of AV equipment as needed (upgrade systems, firmware, software etc.)

• Work with on-premise IT support, contractors and integrators to troubleshoot issues with AV/VC systems

NOTE: The Primary Responsibilities of this role are not limited to the details above.

Qualifications:

• Bachelor's preferred or equivalent work experience

• Minimum three years of direct work experience with AV and video teleconferencing solutions and technologies

Talents Needed for Success:

• Bachelors preferred or equivalent work experience

• Minimum three years of direct work experience with AV and video teleconferencing solutions and technologies

• Digital sound processor systems

• Digital Signage and displays (LED, OLED, LCD, DLP)

• Crestron DM, AMX Control and RL experience

• BIAMP Tesira gain structure

• In-depth knowledge of Zoom, Cisco WebEx, Microsoft Teams, or Third-Party cloud conferencing products, operational activities, and engineering

• Understanding of and ability to troubleshoot signal paths for audio and video

• Ability to read and interpret AV drawings

• Experience with networked AV technology

• Customer support experience via a help desk/service desk model

• Experience troubleshooting a wide range of IT problems

• Working knowledge of Microsoft operating systems (Windows 10/11) and applications (M365), Mac, iOS operating systems

• Solid understanding of networking concepts, including streaming codecs, video compression technology, video editing, real-time communications (WebRTC, VoIP, SIP, H.323)

• Ability and desire to provide extraordinary customer service to internal and external customers

• Ability to work independently and in a dynamic environment

• Strong verbal and written interpersonal communications skills and ability to deal effectively with customers, peers, and management.

• Strong problem-solving and organizational skills.

• Analytical and risk assessment abilities.

• Ability to lift 50lbs or more

• AVIXA/CTS, Crestron, Extron, Cisco, Security+ and/or Microsoft Certifications are a plus