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Technical Marketing Advisor IT Experienced

Expired Job

Federal Reserve Bank Richmond , VA 23234

Posted 2 months ago

The mission of the Federal Reserve System is to foster the stability, integrity, and efficiency of the nation's monetary, financial, and payments systems to promote optimal economic performance. Within this broad context the vital mission of the National IT Services is to deliver superior value to our customers through world-class IT services and solutions that are responsive to business needs, adaptive to change, and essential to the mission of the Federal Reserve System.

POSITION SUMMARY:

As a part of the National IT organization, this position will:

  • Collaborate and consult to create and validate technical communication and training content about compute services targeted to customers and relationship managers.

  • Describe and document methodologies and measures to ensure appropriate processes and procedures are effective and exceed IT standards.

  • Partner with business relationship teams to educate customers on technical capabilities, provide competitive differentiation of technical design, and assist in creating technical solutions combining multiple products.

  • PRINCIPAL DUTIES AND RESPONSIBILITIES:

  1. Provides consulting services to clients in order to evaluate, recommend, design and implement technical solutions and process improvements in areas related to information technology.
  2. Identifies client requirements by establishing personal rapport with clients and internal/external resources to understand business and technology requirements.
  3. Develops knowledge of supported product areas for developing and producing technical marketing and training materials.
  4. Reviews data and assists in advising clients on best practices and how to implement the necessary technology solutions to address their business and technology needs.
  5. Provides strategic support to client teams and leaders working to resolve customer technical questions; participates in customer visits and technical presentations.
  6. Leads process improvement and long term technical solution discussions and presents outcomes in written and verbal format to senior management.
  7. Responsible for providing technical collateral including white papers, best practice guides, performance tuning guides, technical presentations, product demonstrations, and technical solution briefs.
  8. Performs other related duties as assigned.

POSITION REQUIREMENTS:

Knowledge:
Experience with compute infrastructure components. Knowledge of and experience with product demonstration recording and playback solutions.

Communications: Strong interpersonal, negotiation, creativity, attention to detail, and oral and written communications skills tailored for the intended audience.

Risk Management: Is responsible for understanding and applying risk management discipline in decision making, and contributing to his or her function's risk management.

Decision Making: Works under direction with infrequent checks; follows established methods and clear-cut policy. Makes decisions when general instructions or established methods indicate action to be taken.

PREFERRED REQUIREMENTS:

  • Prior experience in Technical Marketing Engineering, Technical Sales Engineering / Marketing, Technical sales or customer service roles; experienced in developing and creating targeted marketing and sales documentation via online and hard copy presentation formats.

  • Accomplished at collaboration, design and presentation of technical communication and training documentation to all levels of an Enterprise IT organization, from technical to senior level audiences.

  • Knowledge of cloud technologies and related application development patterns and techniques.

  • Familiarity with DevOps principles.

  • Excellent verbal and written communications; able to effectively communicate technical concepts and processes. Experienced in forging effective relationships and partnerships across the organization to achieve objectives.

  • OTHER/ADDITIONAL REQUIREMENTS:

Working Conditions: Will require the use of standard office equipment such as computers, phones, photocopiers, etc.

Physical Demands: Requires some degree of sitting (for prolonged periods of time), standing, lifting carrying, pushing, pulling less than 20 lbs.

Hours of Work: May require extended work hours. Occasional travel including overnight stays may be necessary.

U.S. citizen or a lawful permanent resident with three or more years of U.S. residency is required.

EDUCATION/EXPERIENCE:

Bachelor's Degree or equivalent experience with 3 to 5 years of relevant work experience.

  • Denotes essential duties and/or any physical requirements required to perform essential duties for the role.

Candidate should review the FRB Employee Code of Conduct to ensure compliance with issues related to previous employment and prohibited financial interests. The Code is available on the About Us, Careers webpage at www.richmondfed.org

The response deadline for this position is October 26, 2018.


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Technical Marketing Advisor IT Experienced

Expired Job

Federal Reserve Bank