Technical Manager (Idam And Cloud Operations)

Technical Manager (IDAM and Cloud Operations)

Location: Charlotte, NC preferred but open to remote

Assignment type: 12-month contract w/ potential to hire

Pay Rate: $60+ W2 or 1099

JOB DESCRIPTION

Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

RESPONSIBILITIES

• Provide technical expertise and act as a subject matter expert that can mentor and guide the Cloud Operations and IDAM teams in cloud, infrastructure, automation, and identity practices.

• Function as primary liaison with leadership, product teams, and other technical teams across the company.

• Connect with stakeholders and portfolio owners to create and validate features, execute system and solution demos, and ensure business value delivery.

• Define and prioritize backlog items that guide the Cloud Operations and IDAM teams to ensure work focuses on maximum value that aligns with the department's needs and strategy.

• Partner with Epic owners and Architects to contribute to the product vision and strategic roadmap.

• Lead agile teams to maximize value delivered, adhering to Agile best practices.

• Maintain a current view of people supply versus demand, aligning this to departmental need.

• Access Management Oversight- facilitate the identification and implementation of a next-generation solution for our current and future systems and ensure support of existing RBAC and user access solutions.

• Resource and Cost Management Oversight - ensure that cloud infrastructure is appropriately managed and that monthly cost reviews are performed to validate efficiency of provisioned resources.

• Security and Risk Management Oversight - interface with security team to maintain appropriate security posture, ensure vulnerabilities are appropriately addressed, proper audit logging is available, certificates are appropriately managed, and password rotations are completed efficiently.

• Monitoring and Alerting Oversight - ensure all monitoring and logging solutions (infrastructure, endpoint, and user access) are resilient and appropriately managed.

• Site Reliability Engineering Oversight - promote the use of automation to provision (or reclaim) cloud resources, update/upgrade platforms, and ensure that infrastructure, operating systems, and platforms are current, monitored, and secure.

• Source Code and Deployments Oversight - engage with development teams to ensure pipeline support is provided as needed in accordance with security practices, and that source code is properly managed across solutions.

• Business Continuity Oversight - ensure annual disaster recovery exercises are performed, backup and recovery practices are properly managed, and annual data refresh activities for non-prod environments are performed.

QUALIFICATIONS

• Bachelor's degree required.

• 5+ years of experience in cloud operations or similar role and the following qualifications:

• Extensive knowledge of core computing concepts (compute, networking, security, platforms, cloud)

• Extensive knowledge of identity and access concepts (authentication, authorization, RBAC)

• Experience planning, designing, and implementing large-scale technology rollouts

• Experience working with CI/CD pipelines (preferably Microsoft Azure DevOps)

• Experience working with orchestration toolsets (preferably AWS Systems Manager)

• Experience writing and understanding PowerShell and/or Bash scripting languages

• Experience leading team(s) in an Agile / Scrum environment

• Experience writing AWS CDK projects or CloudFormation (desired, but not required)

• Creative problem-solving skills

• Managing conflicting priorities

• Committed and enthusiastic approach to supporting business and internal customers

• Excellent written and verbal communication skills

• Excellent organizational and time management skills

Category Code: JN008