Raytheon Dulles , VA 20101
Location: Dulles Virginia Security Clearance: TS/SCI with CI Poly
Provide expertise in the planning and execution of transitioning new and changed services into operations; ensuring the requirements of Service Strategy and Service Design are effectively realized in Service Operations
Manage a standardized method or process for the efficient and prompt handling of all requested changes; implement a Change Board to review and approve proposed changes and that unauthorized changes are not allowed
Identify, control, record, report, audit & verify service assets and configuration items, including versions, baselines, constituent components, their attributes and relationships
Provide a consistent and standardized process to determine the performance of services
Lead Team Raytheon personnel and sustaining a professional, technical & administrative support staff adequate to accomplish defined and anticipated contractual tasks
Perform supervisory duties for assigned managers, to include training, performance reviews and development/maintaining job descriptions
Ensure Raytheon team performance compliance with prime contract requirements and pricing schedules
Prepare cost performance reports as required by contract deliverables for Firm Fixed Price CLINs
Manage Other Direct Costs to comply with Raytheon's contract
Ensure that all modifications to operational environments are planned, managed & coordinated to facilitate smooth transition into live operations
Provide knowledge and information about services, service assets and service-related processes
Active participation in development of service transition policies and processes
Perform systems development analysis including trade studies, use case development, requirements definition and derivation, interface definition, requirements validation and verification
Work closely with internal program and external organizations to develop a strategic roadmap to recommend and implement new services that meet customer needs
Active participation in program baseline management and risk and opportunity management
Attend technical exchange meetings with team members and other program personnel and represent the organization in matters pertaining to the development and delivery of requirements of assigned systems
Provide document review and resolve technical systems engineering and integration issues
Support Task Order efforts as required for delivery of new systems or services.
Manage time and resources in order to meet assigned deadlines
Acts as a change agent to transition from an infrastructure support model to a managed services model
Ensures service delivery compliance with SLAs and quality
Primary POC for Customer for all deployed managed services REQUIRED: * Active TS/SCI security clearance eligible for crossover, current CI Polygraph
Bachelor's degree in a related technical field (Science, Technology, Engineering and Mathematics (STEM)) * Minimum 8 years related experience
Relevant experience with IT service transition of similar size, scope & complexity
Knowledge of ISP/ASP models as they relate to engineering service delivery
Demonstrated self-starter proactive in determining goals & objectives; ability to be productive with little supervision; ability to lead
Able to decompose and communicate system/software architecture principles/governance concepts
Strong foundation in Continuous Integration; solid understanding of Agile and Scrum methodologies
Able to create a vision/lead a team to implement common principles
Able to determine solutions compliant with system performance, availability & reliability constraints
Strong change management skills, strong sense of urgency
Experience leading IPTs, projects, programs consisting of SE/SW development, deployment, IV&V functions
Strong collaboration skills & ability to coordinate with multiple teams
Strong analytical, quantitative, technical aptitude with excellent written/oral communication/presentation skills
Able to collect data, establish facts, define problems, draw valid Conclusions, implement corrective action
Able to work in a multi-customer environment-government & industry partners
Able to lead, collaborate with and inspire a cross-functional diverse team and a global customer community
Able to effectively work with and communicate with all levels of management and individual contributors on the program team
Maintain highest ethical standards * ITIL v3 Foundations certification DESIRED: * Advanced degrees and certifications: IT process improvement, capability frameworks
Managed Services lead in a government or commercial environment
Systems engineering: operations concept development, requirements management, use case development, technical risk management, ICD development
Procedure development, training, transition planning, installation and Deployment, cost estimation
Raytheon Six Sigma Specialist or equivalent * ITIL V3 Expert
DoD 8570.1M IAM Level II certification * PMP certification Position may be offered by Team Raytheon companies 110944 Raytheon is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Raytheon Intelligence, Information and Services delivers innovative technology to make the world a safer place.
Our expertise in cyber, analytics and automation allow us to reach beyond what others think is possible to underpin national security and give our global customers unique solutions to solve the most pressing modern challenges -- from the cyber domain to automated operations, and from intelligent transportation solutions to creating clear insight from large volumes of data.
IIS operates at nearly 550 sites in 80 countries, and is headquartered in Dulles, Virginia.
The business area generated approximately $6 billion in 2016 revenues.
As a global business, our leaders must have the ability to understand, embrace and operate in a multicultural world -- in the marketplace and the workplace.
We strive to hire people who reflect our communities and embrace diversity and inclusion to advance our culture, develop our employees, and grow our business.
Computer Engineering, Computer Science, Information Technology, Data Networking, Information and Knowledge Systems, Systems Engineering, Warfighter Support Services, All, Engineering Computer Engineering, Computer Science, Computer/Management Information Systems, Data Networking, Information and Knowledge Systems, Systems Engineering JBRaytheon Technical Lead Service Management JP2 ICJBMeta