Technical Implementation Manager - Payments - Senior Associate

JobID: 210532784

Category: Implementation

JobSchedule: Full time

Posted Date: 2024-06-28T17:00:02+00:00

JobShift:

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Do you enjoy servicing clients? You have found the right team!

As a Technical Implementation Manager in the Technical Implementations team, you will lead the client through the technical process of setting up and/or testing of inbound or outbound files. This entails providing guidance to clients on product capabilities, gathering and documenting requirements, analysis and expertise with various file formats, coordinating testing with back offices, explaining test results to clients, requesting production migration, assisting with production verification, and handover to Service/Production Support. You will handle multiple deals/projects concurrently that may have competing priorities, resources, and timelines. Initial support focus will center on regression test support and low complexity projects, with growth opportunities for higher complexity products/format projects.

Job responsibilities:

• Conduct scoping meeting(s) with the client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities

• Attend and sometimes lead recurring project status meetings via conference call

• Prepare Statement of Work outlining product implementation options and timeline

• Use tracking tools and systems (e.g. Deal Manager, SharePoint) to document current project status, issues, and risks for all active projects

• Establish test environments, validate file formats, execute file testing, coordinate back office testing, track test results, and assist client with issue resolution

• Serve as an effective point of escalation on behalf of client

• Support client during production migration and production verification; coordinate with production teams to ensure all components are successfully migrated, and provide timely status updates to the client and project team

• Attend meetings and training as required to continue development and product knowledge

• Provide support to colleagues when requested; become a subject matter expert for products supported

• Attend pre-implementation calls with clients, Project Managers and Sales as needed

• Identify and communicate process gaps and improvement opportunities; express willingness to own improvement initiatives

Required qualifications, capabilities, and skills:

• Relevant banking/treasury, technology, and/or project management skills

• Strong client servicing skills; client-facing experience

• Experience using mainframe systems

• Excellent verbal and written communication skills to both clients and internal partners

• Ability to manage high work queue levels and effectively prioritize

• Excellent analytical skills and attention to detail

• Effective issue resolution and escalation skills; must be able to recognize issues and their severity; escalate to appropriate individuals/functions and own those that are appropriate

• Able to work in a collaborative team environment and partner with colleagues

• Must be able to work independently with minimal supervision

• Willingness to learn and adaptable to change