Technical Implementation Manager

Iboss Chattanooga , TN 37402

Posted 1 week ago

Company Overview

ibossis a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally,ibossprocesses over 150 billion transactions daily, blocking 4 billion threats per day. More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit https://www.iboss.com/.

Job Description

The Technical Implementation Manager will oversee an elite technical team that works very closely with new customers to ensure deployments are executed with perfection. The Technical Implementation Manager will manage the team as well as handle larger and more complicated customer implementations and deployments.

Responsibilities

  • Be a technical subject matter expert on iboss cloud and appliance products and the underlying infrastructure of the ecosystem

  • Work closely with the technical implementation engineers and assist in managing the projects

  • Work with customers and sales engineers to design, implement, and troubleshoot business solutions in complex environments

  • Perform product installations (primarily remote), initial configurations, and product training

  • Assist with technical support escalation requests

  • Ensure customer support issues are resolved in accordance with SLAs

  • Create and manage internal and external product and training documentation

  • Attend and present at tradeshows and onsite training seminars

Qualifications

  • The ability to communicate effectively and efficiently to customers over the phone is critical

  • 5+ years of experience designing and supporting multilayer IP networks; routing and switching

  • 5+ years of experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS

  • 3+ years of experience managing large (>1k seat) Windows and Mac workstation deployments

  • 5+ years of experience managing Windows Server and Red Hat Linux server environments; Expert level with Linux

  • 5+ years of experience managing DNS; Microsoft and Bind

  • Experience with Virtualization and specifically VDI implementations

  • Experience with acquiring and analyzing packet captures

  • Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices

Requirements

  • A degree in engineering or networking is preferred; MIS graduate is a plus

  • Solid understanding of networking, server, and web technologies

  • Expert-level Linux knowledge; Red Hat is a plus

  • Experience architecting complex solutions

  • Experience with IT management products and services

  • Domain expertise with IT operations, application management and/or security/compliance is desirable

  • Some experience with network directories is desirable

  • Fluency in English is required and fluency in Spanish is a plus

Benefits

  • Medical, Dental and Vision insurance which is available to qualifying domestic partners and stepchildren

  • 401K with company match

  • Paid Time Off (PTO)

  • Company paid holidays

  • Optimistic, supportive, and FUN work environment

The duties and responsibilities described above are essential functions of the job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

  • This position is not eligible for sponsorship of work visas
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Solutions Advisor

EPB

Posted 5 days ago

VIEW JOBS 1/14/2022 12:00:00 AM 2022-04-14T00:00 Are you looking for an opportunity to join a company that values people and innovation while placing the highest priority on enhancing the lives of their customers and community? Are you a motivated, passionate, and highly skilled technical and engineering talent with a compelling urge to serve a meaningful purpose and to make a difference? At EPB, we put our customers, employees, and community first. We are dedicated to developing diverse, high-performing people who are passionate about what they do. If this sounds like you, we invite you to learn more about how you can join our team and grow with us. PURPOSE The Technical Solutions Advisor is responsible for the functions necessary to perform analysis and troubleshooting via telephone, emails, web chats for voice, video, and internet services. Focus is on 100% customer satisfaction, and demonstrated through talking and responding to customers, clients, contractors, and vendors about products and resolving their issues and/or problems therein. Technical Solutions Advisor's are considered disaster recovery employees and, as such, may be required to work periodically from home and must meet requirements of the "Work at Home Call Center Policy." DUTIES AND RESPONSIBILITIES * Provide support to operations with day to day maintenance issues and escalate real time complex technical issues to appropriate level and/or vendor and contractor, only after exhausting all means of handling within and taking into consideration the financial impact of the company. * Coordinate the clearance and correction of trouble for RF, IPTV and streaming video, internet access, fixed wireless, and telephone services. * Communicate with customers using in-depth interviews to solve service issues. * Work continuously on a task until completion or referral to third parties if appropriate. Follow-up and be sure issues are resolved and customer is satisfied. * Prioritize and manage several open issues via different media at one time. * Process trouble reports using mechanized systems with accurate documentation of customer interaction and the engagement of internal and external support teams as necessary. * Support new applications. * Communicate effectively with other Support Technicians, departments, and customers regarding disposition and status of trouble. * Identify and troubleshoot recurring problems to find permanent solutions. * Position EPB and our broadband partners as provider of choice. * Available to work first, second, or third shift; Work overtime 70% of the time when asked. EDUCATION AND EXPERIENCE * Any combination of education and work experience equivalent to graduation from high school, and/or any other combination of education, training or experience that provides the required technical knowledge, technical skills, and technical abilities. * One year related experience or training in a technical environment. * Excellent customer service, oral & written communication, interpersonal, problem solving, and teamwork skills. * Working knowledge of common residential hardware including but not limited to residential-grade tablets, laptop/desktop hardware, video streaming technologies, smart tv's, security cameras, printer connectivity, etc. * Working knowledge of common residential operating systems (current and recently obsolete) including Microsoft Windows, Apple OS, and various mobile OS * Microsoft Excel basic skill in cell formatting, simple equations, protecting cells and work sheets from accidental changes, efficient data entry for repetitive action. * Other commonly used commercial products (including Microsoft Office), strong Microsoft Outlook skills. * Anti-virus Software - familiarity with the function and operation of popular antivirus software suites. * Task-focused and capable of accepting interruptions, prioritizing changes, and completing tasks in a timely and detail oriented manner. * Strong working knowledge of common technical issues to offer support when needed. BENEFITS You'll enjoy competitive compensation including outstanding benefits and perks that fit your life, including: * Health, Dental, Vision, and wellness plans for you and your family - including a free on-site health clinic and on-site exercise facilities * Educational assistance programs and programs centered on career development to help you reach your personal and career goals. * Funding a Financial savings program that helps you plan your future - 401K * Volunteer Opportunities WHO WE ARE Recognized by J.D. Power among the best in the country for customer satisfaction four years running, EPB is one of America's largest publicly-owned energy providers. EPB is also the pioneering communications company that surprised the nation by being the first to offer gigabit speed internet services comprehensively to all residents and businesses in our market-four years before Google Fiber launched its first deployment. EPB delivers internet speeds of up to 10 gigabits per second as a standard offer to both homes and businesses along with television and telephone services. With the fiber optic network as the communications backbone we deployed the most advanced and automated smart grid power distribution system in the U.S. As a result, EPB has become a major research partner for the U.S. Department of Energy and Oak Ridge National Laboratory for field-testing technology and best practices including the deployment of cutting-edge smart grid equipment, micro-grid control systems, integrated storage, and much more. A GREAT PLACE TO CALL HOME EPB is located in Chattanooga, TN, a city that Outside Magazine called the "Best Ever." Built along both sides of the Tennessee River in a valley surrounded by mountains, Chattanooga is well known for its scenic beauty and outdoor recreation along with having the world's fastest internet which earned it the name "Gig City." Chattanooga also offers award-winning, downtown living, a thriving food scene, and a surprisingly low cost of living with no state income tax. As a result, Liviability.com includes Chattanooga among its Top 100 Best Places to Live and Top 10 Downtowns. EPB Chattanooga TN

Technical Implementation Manager

Iboss