Technical Implementation Manager

Front App San Francisco , CA 94118

Posted 3 months ago

Email is the universal communication tool for work. It's where you discuss work, answer questions, and talk to all of your customers, vendors, and partners. But email wasn't made for business and hasn't evolved to help you work with a team. So you're dropping the ball, missing important context, and relying on many siloed apps that make you less productive as a whole.

With more than 5,000 customers and $79 million in funding from Sequoia, DFJ and others, Front is reinventing the inbox so people can accomplish more together. We've created one place where you communicate internally and externally, gain context about customers and projects, and access all your other tools so you can be more efficient, more fulfilled, and ultimately happier at work.

We're looking for a Technical Implementation Manager (TIM) to join our Client Onboarding Team within the Customer Success organization. As a TIM, you will work with our recently closed customers and ensure that our customers are implementing optimal workflows and integrating smoothly with our app; this includes spearheading conversations about deliverability, API, and email architecture with customers at various levels of a company. You will be responsible for making sure every task and project you work on is done within a timely manner and leads to a successful onboarding to help accelerate value and conquer change management. This position will work closely with Success, Engineering, & Product and is ultimately the main person responsible for technical conversations with customers.

What will you be doing?

  • Oversee the planning, tracking and completion of all program tasks throughout the customer onboarding process for technical configuration

  • Spearhead technical conversations with customer in partnership with the success team throughout the post sales cycle and communicate Front's infrastructure and technology to customers

  • Provide tactical solutions for strategic customers to provide optimal set up and workflow in Front

  • Partner closely with SE and platform team organization to develop proof of concept app's and help Front customers make the most of their integration deployments

  • Identify and understand implementation and configuration risks, coordinate with respective teams as applicable to mitigate and resolve

  • Communicate and influence on program planning, execution, and delivery for technical implementation components

  • Translate relevant, actionable information to be digestible by multiple audiences including but not limited to business owners, IT, and senior executives

  • Provide ongoing implementation and configuration progress to management using relevant reporting tools and dashboards

  • Build and maintain customer-facing technical collateral and training materials

  • Distill and communicate customer needs to the Product team

  • Project manage and advise technically on migrations from previous solution to Front

  • Build strong relationships with the client's technical & functional stakeholders from CTO, admin, engineers to understand business objectives and translate requirements into solutions

What skills and experience do you need?

  • Experience in a customer-facing technical role ( consultant/architect, email administration manager)

  • Expertise on Front's API and how to best deploy it for customers

  • Comfort explaining complex concepts to both technical and non-technical audiences

  • Outstanding written/oral/presentation skills; able to communicate at multiple levels within customer's organization (executives to analysts)

  • Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision making

  • Strong technical understanding of software systems at scale

  • Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment


  • Understanding of the technical architecture of e-mail

  • Experience in a SaaS business

  • Familiarity with the following systems: HTTP, HTML, email, MySQL, Javascript, node.js

  • Lead the design of customized extensions of Front and execute on buildouts

  • Experience building scripts and tools to expedite the onboarding of customers

  • Experience architecting technical solutions that are not supported out-of-the-box

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Implementation Manager San Francisco


Posted 2 weeks ago

VIEW JOBS 8/10/2019 12:00:00 AM 2019-11-08T00:00 Bind is a health technology and services company founded in 2016 and headquartered in Minneapolis, MN with satellite offices in New York and San Francisco. Bind is health insurance for the way we live now. Unlike traditional health insurance that charges you for services you may never need or want, Bind is on demand: pay for what you need, not what you don't, and adjust your coverage when those needs change. Health coverage that's flexible, clear, and intuitive. We are creative, collaborative, and a little bit fiery. The Bind team is comprised of like-minded individuals passionate about healthcare, and our cause is the collective act of rewiring it. We embrace new ideas. We're more wheel than cog. More spark than smoke. And we are playful and venturesome in our daily mission to render real and refreshing solutions to health insurance that works better for us all. Technical Implementation Manager – San Francisco Summary Our team is growing! Our Bind Technical Implementation Manager is responsible for managing and executing the setup of a new client across functional teams while working closely with both internal and external partners and actively mitigating risks and issues to ensure a successful system implementation. This role is part of an implementation team responsible for transitioning a customer from sales to active customer with the goal of building outstanding client relationships at Bind. Responsibilities * Upon notification of sale, work closely with the Project Implementation Manager to capture all client details/requirements needed by each internal key implementation resource. * Use data and information provided by both internal and external partners to complete the technical build/configuration of a client to allow ongoing administration and support. * Ensure system configuration meets client requirements. * Overall accountability for the configuration and testing for clients. * Interact with project, product, and development resources throughout the company to establish and maintain knowledge of the products as well as enhancements and fixes, especially those relative to assigned clients. * Support the creation of standard policies and procedures that are effective, scalable and repeatable. * Work closely with internal resources to resolve complex issues relating to products and functionality especially those relative to assigned clients. * Work with all Bind teams/functions to identify, develop and improve processes for the implementation and administration of clients. Requirements * A BA/BS or equivalent experience * 2+ years of experience implementing/supporting self-fund and/or fully-insured medical insurance administration * Detail oriented with the ability to manage a high volume of details within short and inflexible timeframes * Knowledge and experience in a healthcare environment with HIPAA requirements * Strong critical thinking, troubleshooting and problem-solving skills * Highly organized with an ability to prioritize multiple tasks across multiple projects simultaneously * Ability to work collaboratively at all levels and roles within an organization * Enjoy working in a fast-paced technical environment * Strong computer skills, including Microsoft Office Suite, and JIRA * Ability to quickly learn new software and functionality of new products * Self-starter with the ability to work with minimal direct supervision * Experience working with a start-up a plus Bind is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, national origin, sex, disability, age, marital status, sexual orientation, veteran status, genetic information, or any other status protected by applicable law. Bind Benefits Bind San Francisco CA

Technical Implementation Manager

Front App