Technical Implementation Consultant

Location:

This role is "regionally remote." While primarily a remote position, strong preference will be given to candidates who live within a 1-2 hour drive of the Bethesda, MD or Chapel Hill, NC area in order to foster periodic in-person collaboration.

Who We Are:

Born out of higher education, HelioCampus works with institutions throughout North America to optimize financial decision-making and assessment/accreditation processes, and provide a more integrated approach to strategic planning and institutional effectiveness. HelioCampus is backed by professionals passionate about the impact of innovation on the mission of higher education.

What We Do:

HelioCampus helps colleges and universities measure and evaluate their effectiveness in fulfilling their mission by connecting investments with financial, operational, and student learning outcomes. We help our partners see the pathway to institutional sustainability.

How We Do It:

HelioCampus turns institutional data into a highly effective asset by combining powerful technology platforms with best practices from the field. Our solutions present data in ways that allow higher ed stakeholders to take informed actions and mitigate risk. We couple unmatched institutional expertise with proven data models, insightful workflows and innovative software.

How You'll Help:

We are seeking an energetic, self-motivated Technical Implementation Consultant to join our Implementation & Project Management team to provide technical guidance and product expertise during platform implementations and to support the delivery team as needed post-implementation. As a Technical Implementation Consultant, you will be responsible for understanding how our client institutions' data requirements and business processes impact configuration and development changes in our HelioCampus platforms. The ideal candidate has experience in enrollment management, student success, student financials, and/or financial aid reporting within Higher Education and possesses superior technical ability as well as effective communication and relationship management skills.

What You Will Do:

Data Discovery/Validation

• Facilitate discovery and data validation sessions to understand client business processes and needs, requirements, use cases, and challenges.

• Lead discussions with clients to understand their technical requirements and work with the technical team to propose solutions to meet their needs.

• Translate and communicate client data and process gaps that may require client-specific configuration or development changes to HelioCampus data models.

• Review and investigate data validation discrepancies identified by internal Data Management team and client data validation stakeholders.

• Provide data validation and investigation support to internal team members for clients post implementation (as needed).

Platform Implementation

• Develop strong technical understanding of HelioCampus data models, configuration workbooks, validation workbooks, and data file specifications to support platform implementations and training of client power users.

• Support new product implementations and provide feedback to the product team for improvements and proposed modifications.

• Support Data Management team on code configuration adjustments and changes.

• Configure and activate certain platform features, including the Data Collection and Workflows feature in the HelioCampus Assessment and Credentialing platform.

Documentation

• Support implementation handoff documentation by identifying client-specific business rule customizations for our ongoing support teams to reference.

• Provide technical implementation input and documentation for new products post product launch.

Data Advisory

• Escalate common implementation hurdles to the product team for further enhancement and refinement of our products.

• Provide advice, subject matter expertise, and feedback on data definitions and functional client use cases to inform technical development

Training

• Facilitate custom power user training sessions in partnership with our Data Analyst team during implementation go-live.

You Will Be a Good Fit For This Role If You Have:

• Bachelor's degree in Computer Science, Information Systems, or a related field.

• 3-5 years of experience in technical consulting or implementation or other related experience working in a technical role

• 3-5 years of experience working within higher education

• Deep understanding of one or more key areas of higher education (e.g. student financials, financial aid, admissions, advancement, student affairs, enrollment management)

• Knowledge of PeopleSoft Campus Solutions, Banner Student, Colleague and/or Workday Student.

• Expertise leveraging SQL, Python, Excel, and data visualization tools such as Tableau to manipulate, analyze, and present data.

• Prior experience conducting and/or supporting quality assurance or user acceptance testing of data sets.

• Excellent communication skills, with the ability to communicate technical information to non-technical stakeholders.

• Strong problem-solving skills, with the ability to troubleshoot and resolve technical issues.

• Ability to manage multiple projects and priorities simultaneously.

• Experience working with enterprise clients and managing complex technical implementations.

• Strong communication, planning, and organizational skills
  Prior experience writing technical and process documentation.

An Ideal Candidate Will Have Prior Experience With:

• Data analysis and analytics technologies (data warehousing, data visualization tools, SQL, Excel)

• Team collaboration and project management tools such as Confluence, JIRA, Smartsheet, Trello

• Similar SaaS products

Compensation and Benefits:

HelioCampus offers employees a competitive salary along with paid time off, healthcare, vision, dental, 401(k) w/ company match, remote work flexibility, and a fun, collaborative work environment.

What We Believe:

HelioCampus is an equal opportunity employer all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.